SIMONE BECKETT

Proactive operations leader with expertise in strategic planning, financial management, and operational leadership. Proven ability to optimize processes and enhance patient lifecycle experiences while aligning organizational benchmarks with industry best practices. Skilled in driving business continuity, technology integration, and compliance management across multi-state practices.

Proactive and results-driven  Operations leader with a proven track record in strategic planning, financial management, and operational leadership. Recognized for optimizing processes, enhancing patient lifecycle experiences, and aligning organizational benchmarks to industry best practices. Adept at driving business continuity, technology integration, and compliance management across multi-state practices.

• Strategic Planning, Optimized processes in support of geo-dispersed behavioral healthcare practice; drove operational execution for practice management, patient access, and scheduling; key wins included overhauling the registration process, facilitating a holistic approach to patient care, and improving insurance collections; recognized for enhancing the patient lifecycle and aligning organizational benchmarks to industry best practices.
• Financial Management, Supported the design and delivery of business-critical revenue monitoring, accreditation, and compliance reporting, i.e., developing KPIs for daily copay collections, patient access, and engagement metrics; recognized for driving enhancements across 6 facilities, lifting the practice performance 22% year over year.
• Operational Leadership, Build workflow processes and SOPs, leading the establishment of a scheduling team across various locations in Maryland, Virginia, and Pennsylvania, managing a diverse team of practice managers and patient access specialists, supporting +650 patient visits/day.
• Business Continuity Planning, Orchestrated the swift transition of +55 employees from in-person to virtual operations within two weeks while serving as an Office Manager; innovatively streamlined the urine drug screen process, developing communication templates for specimen coordination and ensuring the procurement and distribution of PPE across 6 locations.
• Regulatory Audit, Poached to develop and routinely audit all operational processes in support of the CARF accreditation, drafting QA and patient safety protocols in response to deficiencies noted in the prior corrective action plan.
• Noteworthy Recognition, Promoted 3 times, garnering exceeds expectations ratings in key categories, including compliance, report quality, patient experience, and process efficiency.