Simone Benning
Pittsburgh,PA
Summary
Meticulous deployment and training specialist maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Imprivata Deployment Specialist
Planet Technology
12.2023 - Current
- Led the end-to-end deployment process of Imprivata solutions, including OneSign Single Sign-On (SSO), Confirm ID for electronic prescribing of controlled substances (EPCS), and Hands-Free Authentication
- Conducted detailed requirement analysis sessions with clients to understand their workflow, infrastructure, and security needs, translating these requirements into effective deployment plans
- Collaborated with project management, engineering, and sales teams to ensure seamless integration of Imprivata products into customer environments, optimizing workflows and enhancing user experience
- Provided technical training and support to users and IT staff post-deployment, ensuring a thorough understanding of Imprivata's products and facilitating smooth transition and adoption
- Implemented custom scripting and automation tools to streamline deployment processes, reducing deployment times by 30% and significantly improving client satisfaction
- Managed troubleshooting and resolution of post-deployment issues, acting as the primary technical point of contact, to ensure high system availability and reliability
- Developed and maintained comprehensive deployment documentation, including configuration guides, best practice methodologies, and post-implementation reports, contributing to the continuous improvement of deployment strategies and client support
- Stayed abreast of developments in healthcare IT standards and security regulations (such as HIPAA), ensuring that deployments were fully compliant with industry requirements and best practices.
Cerner Trainer – Electronic Medical Record (EMR) Consultant
Blue Ridge Federal Consulting
03.2022 - 11.2023
- Globally train ~30 end users, ultimately reaching ~1200 doctors, nurses, and support staff at Military Treatment Facilities (MTF’s) providing comprehensive instruction for the deployment and optimization of electronic medical records systems
- Facilitate knowledge transfer sessions to empower users and foster standardization of the usage of electronic medical records
- Provide hands-on support to enhance interoperability, data accuracy and the efficient delivery of healthcare services across several multi-faceted MTFs
- Administer a post training assessment to determine user competency and proficiency; confirm users meet the 80% pass requirement to eliminate having to retake the course
- Work closely with Subject Matter Experts (SME’s) to identify opportunities for curriculum adaption and improved learning
- Assist in the testing/validation of new functionality prior to release into the production environment
- Conduct Technical Dress Rehearsals (TDRs) to ensure all equipment is functional and integrated with the EMR
- Provide remote help desk support, including but not limited to troubleshooting issues and concerns, creating work tickets, and setting a priority level for IT follow-up as needed
- Maintain client confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) by completing annual military trainings
- Partner with the development team to ensure the software meets the needs of the client; share strategies for improvement as needed or requested
- Attend monthly meetings to stay abreast of updates, report issues related to the training production environment as needed or requested.
Integrated School Outreach Specialist – Team Lead
Human Services Administration Organization
07.2017 - 04.2022
- Trained ~4 human service providers, school employees and community partners on issues and legislation surrounding school truancy
- Managed a caseload of up to 40 families within with an average completion timeframe of ~2 weeks
- Managed mental health and crisis situations, making referrals with contracted community agencies as needed or requested; provided oversight of the student’s return to school post hospitalization
- Designed and published content to Facebook and Twitter to highlight school related issues and concerns e.g., housing and food insecurity, bullying, community violence, childcare, academic support, and mental health resources
- Developed a handbook for older youth transitioning into adulthood highlighting key resources including, but not limited to the post-secondary education application process, career options and pathways, and other vital life-skills
- Strategized with a variety of educational institutions and community agencies to provide guidance on mentorship and after-school initiatives.
Family Support Specialist
Community Human Services
07.2015 - 07.2017
- Promote positivity and encouragement to aid families in becoming proactive and accountable in their quest for practical and sustainable stabilization for themselves and their families
- Facilitate families’ transition from street homelessness, to shelter, to fair market rate housing
- Establish and monitor progress of housing needs/goals
- Provide supportive listening, encouragement and counseling to families in areas of financial management, community resources, maintaining healthy kinships, parenting and drug and alcohol
- Observe and conduct need assessments and maintain necessary data to ensure compliance with funders and County regulations.
Permanent Housing Coordinator for the W.I.S.H Program
Young Women’s Christian Association
01.2015 - 07.2015
- Supply scattered site housing for women and children along with property management
- Provide comprehensive in-home direct services to each program participant around issues related to substance abuse and mental health including monitoring public compliance and progress with behavioral health treatment, attendance with recovery support groups, maintenance of abstinence from drugs and/or alcohol and sustained compliance with prescribed mental health treatment
- Prepare monthly billing and contract reports for funders and the YWCA as well as monitor county funded reports and maintain individual files with required documentation
- Prepare documentation for evictions at the district magistrate level when necessary; attend landlord/tenant hearings, process terminations for housing participants who are in non-compliance with the WISH program
- Provide support and educational opportunities on issues of interest/concern to WISH participants including, but not limited to drug and alcohol recovery, STDs, birth control, money management, assertiveness, employment/educational/training programs and opportunities, housing and other issues as identified by participants.
Education
Master of Science (MS) - Criminal Justice Administration
Point Park University
Pittsburgh, PennsylvaniaBachelor of Science (BS) - Criminal Justice
Point Park University
Pittsburgh, PennsylvaniaBachelor of Arts (BA) - Psychology
Point Park University
Pittsburgh, PennsylvaniaSkills
- Training and Performance Support
- Operating Model Development
- EMR Cerner
- Instructor-Led Training
- Business Transformation
- Zero Based Budgeting
- Training Needs Analysis
- Stakeholder Management
- Leadership Development
- Performance & Retention Strategy
- Critical Incident Management
- Problem Management
Certification
- Cerner Trainer, Kansas City, Missouri, 05/2022
- Certified in Acute, Emergency and Ambulatory Training
Affiliations
- Wilkins Township Civil Service Commission
Timeline
Imprivata Deployment Specialist
Planet Technology
12.2023 - Current
Cerner Trainer – Electronic Medical Record (EMR) Consultant
Blue Ridge Federal Consulting
03.2022 - 11.2023
Integrated School Outreach Specialist – Team Lead
Human Services Administration Organization
07.2017 - 04.2022
Family Support Specialist
Community Human Services
07.2015 - 07.2017
Permanent Housing Coordinator for the W.I.S.H Program
Young Women’s Christian Association
01.2015 - 07.2015
Master of Science (MS) - Criminal Justice Administration
Point Park University
Bachelor of Science (BS) - Criminal Justice
Point Park University
Bachelor of Arts (BA) - Psychology
Point Park University
- Cerner Trainer, Kansas City, Missouri, 05/2022
- Certified in Acute, Emergency and Ambulatory Training
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