Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SIMONE PACK

Columbia

Summary

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality, safe care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CAREGIVER

Comfort Keepers
12.2020 - 02.2023
  • Maintain accurate records of patient care, condition, progress and concerns.
  • Performed daily ADL’s and monitor and took vital signs.
  • Prepared and prep meals for clients.
  • Transported patients to and from appoints as well as ran errands.
  • Respond appropriately to the physical, emotional and developmental needs of patients.
  • Provided clients with companionship by sitting with them and talking.
  • Scheduling and monitoring medical appointment.
  • Communicate with resident's family members and nurses.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Medical Collector I

Virtual Business Office
02.2019 - 08.2019
  • Specialize in all debts relating to health care, including hospitalizations, surgeries and routine checkups.
  • Contact clients about overdue bills and accounts.
  • Make phone calls and communicate with multiple insurance companies, healthcare providers, and patients to resolve denied claims.
  • Date entry.
  • Use variety of software programs such as but not limited to Epic, Nthrive, google drive, and many provider portals.
  • Update accounts.
  • Answer phone calls.
  • Maintain deadlines on excel spreadsheet.
  • Fax, print, copy, scan and mail out certified mail.
  • Identified trends in unpaid claims, developing targeted collection strategies to address specific issues.
  • Reduced claim rejections by maintaining accurate patient information and diligently verifying insurance coverage.
  • Processed insurance denials promptly, resulting in faster resolution and payment.

Nuclear Biological Chemical Specialist (74 D)

Army Reserve Military
08.2011 - 04.2019
  • Developed informational materials to educate non-specialist personnel about potential risks associated with specific substances they may encounter during their work duties.
  • Participated in joint exercises with local first responders to enhance coordination during real-world emergencies involving hazardous substances.
  • Collaborated with interdisciplinary teams to develop emergency response plans tailored to various scenarios involving hazardous materials incidents.
  • Mentored junior specialists in their professional development by sharing knowledge and practical experience gained throughout my career as a Nuclear Biological Chemical Specialist.
  • Evaluated new technologies for monitoring and detecting nuclear, biological, or chemical threats, making recommendations for equipment upgrades as needed.
  • Evaluated the performance of protective gear in various environmental conditions, providing valuable feedback for product improvement and development.
  • Collected and stored specimens and samples to prevent contamination.

MEDICAL TECHNICIAN/ CERTIFIED NURSING ASSISTANT

MORNING SIDE OF SUMTER
05.2017 - 03.2019
  • Maintain accurate records of patient care, condition, progress and concerns.
  • Performed daily ADL’s
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.
  • Respond appropriately to the physical, emotional and developmental needs of patients.
  • Scheduling and monitoring medical appointment.
  • Performed clerical duties, such as answering phones, filing and charting.
  • Communicate with resident's family members, nurse and pharmacist.
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

MEDICAL TECHNICIAN/ CERTIFIED NURSING ASSISTANT

COVENANT PLACE
08.2013 - 03.2016
  • Maintain accurate records of patient care, condition, progress and concerns.
  • Performed daily ADL’s
  • Monitor and took vital signs.
  • Administer medication.
  • Respond appropriately to the physical, emotional and developmental needs of patients.
  • Scheduling and monitoring medical appointment.
  • Performed clerical duties, such as answering phones, filing and charting.
  • Communicate with resident's family members, nurse and pharmacist.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Education

Associates - Paralegal

Central Carolina Technical College
Sumter, S.C.
05.2018

Associate of Science - Nursing- ADN

Central Carolina Technical College
Sumter, SC
05-2025

Skills

  • Attention to detail
  • Maintain strict confidentiality
  • Time Management
  • Effective time management
  • Communication
  • Ability to perform under pressure
  • Quick learner/Hard Worker
  • Positive attitude

Accomplishments

    05/09/2025

Certification

  • 11/2019 - Present Public Notary for the State of South Carolina.
  • 02/21/2024 – 02/2026 CPR

Timeline

CAREGIVER

Comfort Keepers
12.2020 - 02.2023

Medical Collector I

Virtual Business Office
02.2019 - 08.2019

MEDICAL TECHNICIAN/ CERTIFIED NURSING ASSISTANT

MORNING SIDE OF SUMTER
05.2017 - 03.2019

MEDICAL TECHNICIAN/ CERTIFIED NURSING ASSISTANT

COVENANT PLACE
08.2013 - 03.2016

Nuclear Biological Chemical Specialist (74 D)

Army Reserve Military
08.2011 - 04.2019

Associates - Paralegal

Central Carolina Technical College

Associate of Science - Nursing- ADN

Central Carolina Technical College

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