Simone Holloway

• Conducted research on customer accounts to answer inquiries or resolve issues related to payments received or owed.
• Worked closely with internal teams to resolve insurance payment issues.
• Reached out to insurance companies and customers to resolve account problems.
• Reviewed account discrepancies and resolved billing issues promptly.
• Collaborated with healthcare providers to ensure correct billing information.

Responsible for working with patients to resolve outstanding balances.

Worked in credit and collections for first six months then accepted a billing position. I was responsible to bill Medicaid. I sent out the claims. I was also responsible to make sure we received the correct reimbursement and dispute discrepancies.