Simone Jennings
Charlotte,NC
Summary
Dedicated childcare and customer service specialist with a decade of experience in fostering safe and engaging learning environments. Expertise in collaborating with educators to tailor lesson plans, enhance student performance, and streamline classroom activities, ensuring effective communication with stakeholders to support overall development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Charlotte Mecklenburg Schools
Charlotte, NC
08.2023 - Current
- Collaborated with lead teacher on daily lesson planning and offered tailored support to students.
- Directed classroom activities while implementing instructional plans from the primary teacher.
- Streamlined activity transitions, enhancing student engagement and participation.
- Maintained secure learning atmosphere, ensuring student safety and well-being.
- Executed thorough observations and documentation of student performance.
- Facilitated proactive communication with administration, lead teacher, and parents to strengthen collaboration.
GUEST TEACHER
Charlotte Mecklenburg Schools
Charlotte, NC
05.2021 - 08.2023
- Delivered engaging lessons to diverse student groups in various subjects.
- Executed district-developed lesson plans to facilitate uninterrupted student learning.
- Maintained order and safety while fostering a productive learning environment.
- Collaborated with teachers to enhance classroom management and improve student behavior.
- Encouraged critical thinking skills through problem-solving strategies and open-ended questions.
LEAD/CO-LEAD TEACHER
The Goddard School
Charlotte, NC
05.2020 - 08.2021
- Implement weekly lesson plans.
- Managed children to familiarize them with daily routines, expectations, and procedures, enhancing their adaptability.
- Maintained open communication with administration, lead teacher, and parents to support collaborative learning environments.
- Implemented observations to monitor overall development of each child, tailoring support to individual needs.
- Maintained all requirements and guidelines to offer a safe and fun learning environment for the children.
- Maintained professional, positive and confidential conversations with parents.
- Conducted thorough reviews of files and records to ensure accuracy and compliance.
SALES AND CATERING SUPERVISOR
Just Fabulous Events and Catering
Charlotte, NC
01.2012 - 05.2020
- Coordinated logistics for catering events, streamlining schedules and ensuring equipment availability.
- Collaborated with chefs to create customized menus aligned with client preferences and dietary needs.
- Supervised catering staff during events to deliver high-quality service and foster teamwork.
- Ensured compliance with health and safety regulations during food preparation and service.
- Collaborated with clients to design customized catering menus for special occasions.
- Planned seating arrangements according to event requirements and customer preferences.
Virtual Assistant
Self-employed
Charlotte, North Carolina
12.2009 - 01.2012
- Managed client communications through email, chat, and video conferencing platforms.
- Coordinated schedules and appointments, ensuring efficient use of time.
- Handled invoicing and billing processes to ensure timely payments from clients.
- Answered telephones and emails, replying to customer, and vendor inquiries and issues quickly and effectively.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
- Handled confidential information with discretion.
CUSTOMER SERVICE AND SALES
AT&T
Charlotte, NC
01.2005 - 01.2010
- Provided exceptional customer service and sales assistance, driving increased sales performance.
- Surpassed established performance goals through effective utilization of customer service expertise.
- Addressed customer billing inquiries to ensure clarity and resolution.
Education
AAS - Childhood Education
STANLY COMMUNITY COLLEGE
CHARLOTTE, NC01-2019
Skills
- Classroom management
- Team training
- Staff development
- Conflict resolution
- Conflict management
- Complaint resolution
- Effective communication
- Microsoft Office Suite
Certification
- Certified in Early Childhood Education
- Infant Toddler Environment Rating Scale Training (ITERS)
- Early Childhood Environment Rating Scale Training (ECERS)
- Basic School Age Care (BSAC)
- CPR & First Aid (Infant & Adult)
References
References will be available upon request.
Timeline
Instructional Assistant
Charlotte Mecklenburg Schools
08.2023 - Current
GUEST TEACHER
Charlotte Mecklenburg Schools
05.2021 - 08.2023
LEAD/CO-LEAD TEACHER
The Goddard School
05.2020 - 08.2021
SALES AND CATERING SUPERVISOR
Just Fabulous Events and Catering
01.2012 - 05.2020
Virtual Assistant
Self-employed
12.2009 - 01.2012
CUSTOMER SERVICE AND SALES
AT&T
01.2005 - 01.2010
AAS - Childhood Education
STANLY COMMUNITY COLLEGE