Simone Jones
Chicago,IL
Summary
Dedicated HR manager focused on enhancing productivity and efficiency within organizations. Expertise in collaborating with diverse stakeholders to develop systems and procedures that prioritize employee needs, fostering a positive workplace culture. Committed to continuous improvement and leveraging innovative strategies to drive organizational success. Eager to contribute to a dynamic team and support the growth of employees and the company.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
AT&T
Chicago, IL
08.2021 - Current
- Scheduling: Scheduling appointments, meetings, and travel arrangements.
- Communication: Handling phone calls, emails, memos, and other correspondence.
- Document preparation: Preparing reports, presentations, and other documents.
- Managed office equipment and coordinated with suppliers.
- Time management: Juggling many different tasks and being able to multitask.
Customer Service Representative
AT&T
Chicago, IL
01.2019 - 08.2021
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Offers alternative solutions where appropriate with the objective of retaining customer's business.
- Handles business transactions in connection with activation of new customer accounts on a computer terminal.
- By completing management activities, keeping inventories, and/or analyzing staff performance, the assistant manager maintains operational excellence.
- I record documentation of daily customer engagements in EOD submission reports.
- Designed and maintained engagement resources for interaction with area manager and direct report managers.
Front End Team Lead
Food 4 Less
Dolton, IL
01.2015 - 01.2019
- I supervised front end of store, and I made sure all employees take break and lunch on time.
- I made sure all registers are closed in a timely manner and I counted all the money in each register at the end of the shift.
- I issued out the money bags at the beginning of the morning shifts.
Education
Associate Degree - Applied Business/ Business Management w/ Human Resource Management Focus
Eastern Gateway Community College
05.2023
Skills
- Strong knowledge of injury prevention
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
Timeline
Administrative Assistant
AT&T
08.2021 - Current
Customer Service Representative
AT&T
01.2019 - 08.2021
Front End Team Lead
Food 4 Less
01.2015 - 01.2019
Associate Degree - Applied Business/ Business Management w/ Human Resource Management Focus
Eastern Gateway Community College