Simone McCord
Killeen,TX
Summary
Detail-oriented investigator known for ethical practices and calmness in crisis situations. Skilled in conducting thorough investigations and generating comprehensive reports. Committed to enhancing child welfare through effective collaboration with multidisciplinary teams.
Overview
12
12
years of professional experience
Work History
Investigator
Department of Family and Protective Services
Temple, TX
08.2025 - Current
- Conducted thorough investigations into child welfare cases, ensuring compliance with state regulations.
- Collaborated with multidisciplinary teams to assess risks and develop appropriate intervention strategies.
- Documented findings and generated comprehensive reports for case management and legal proceedings.
- Engaged with families and community resources to provide support and education on safety practices.
- Monitored case progress, adjusting strategies as needed to meet changing family circumstances.
- Participated in ongoing training sessions to enhance investigative skills and knowledge of best practices.
- Utilized case management software to track progress and maintain accurate records of investigations.
- Assisted in preparing cases for court hearings, presenting evidence clearly and effectively when required.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Maintain a professional tone.
Human Services Technician
Department of Family and Protective Services
Killeen, TX
07.2023 - 07.2025
- Conducted assessments to identify client needs and develop appropriate service plans.
- Facilitated communication between clients and service providers to ensure access to resources.
- Monitored case progress and maintained detailed documentation for compliance purposes.
- Collaborated with multidisciplinary teams to enhance support services for families in crisis.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Facilitated Parent child visits
Administrative Assistant
Department of Family and Protective Services
Killeen, TX
03.2023 - 07.2023
- Managed scheduling and appointments for caseworkers, ensuring efficient time allocation.
- Coordinated communication between clients and staff, facilitating timely responses to inquiries.
- Maintained accurate client records using electronic database systems, enhancing data integrity.
- Assisted in the preparation of reports and documentation, supporting regulatory compliance efforts.
- Notarized paperwork
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
City Mail Carrier
Post Office
Killeen, TX
10.2020 - 11.2022
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Operated postal delivery vehicles while adhering to safety regulations and traffic laws.
- Maintained accurate records of deliveries and pickups to optimize route efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline sorting processes and improve overall workflow.
- Trained new employees on delivery protocols and operational best practices to enhance performance.
- Implemented strategies for managing high-volume delivery periods effectively, enhancing customer satisfaction.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
Correctional Officer III
Texas Department Of Criminal Justice
Gatesville, TX
04.2018 - 03.2021
- Supervised inmate activities to maintain safety and order within facility.
- Conducted regular inspections of premises to identify security issues and ensure compliance with regulations.
- Assisted in the implementation of rehabilitation programs to promote positive inmate behavior and reduce recidivism.
- Collaborated with multidisciplinary teams to develop and enforce policies that enhance operational efficiency.
- Mentored junior officers on best practices for crisis management and conflict resolution strategies.
- Developed training materials for new hires, focusing on safety protocols and emergency response procedures.
- Analyzed incident reports to identify trends, recommending improvements in security measures and operational processes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Completed intake paperwork, fingerprints, and searches.
Administrative Assistant Inmate Records
Texas Department Of Criminal Justice
Gatesville, TX
11.2017 - 03.2018
- Managed scheduling and coordination of meetings for senior management within the department.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication between departments, ensuring timely updates on projects and initiatives.
- Assisted in preparation of reports and presentations for departmental reviews and audits.
- Implemented process improvements that streamlined workflows and reduced administrative errors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Prepared Bench Warrant Paperwork
- Prepared outgoing chain Paperwork for inmates
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed inmate Money accounts/ trust funds
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Head Start Teacher
Hill Country Community Action Association
San Saba, TX
08.2014 - 02.2017
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated parent-teacher conferences to enhance communication and support student development.
- Mentored junior teachers on classroom management strategies and curriculum delivery.
- Collaborated with community organizations to expand resources for student enrichment programs.
- Assessed student progress through regular evaluations, adapting instruction as needed for improvement.
- Enhanced classroom environments by integrating educational technology and hands-on learning activities.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Promoted social-emotional development in students by incorporating character education lessons into daily curriculum.
- Assessed student progress regularly through formative assessments, adjusting instructional strategies as needed to meet individual needs.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed innovative activities to engage young children in learning process.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Modeled positive behavior and communication skills for students.
- Developed and implemented behavior management plans.
Education
High School Diploma -
Berufsfachschule Muennerstadt
Muennerstadt, GermanySkills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Calm in crisis situations
Languages
German
Native or Bilingual
Timeline
Investigator
Department of Family and Protective Services
08.2025 - Current
Human Services Technician
Department of Family and Protective Services
07.2023 - 07.2025
Administrative Assistant
Department of Family and Protective Services
03.2023 - 07.2023
City Mail Carrier
Post Office
10.2020 - 11.2022
Correctional Officer III
Texas Department Of Criminal Justice
04.2018 - 03.2021
Administrative Assistant Inmate Records
Texas Department Of Criminal Justice
11.2017 - 03.2018
Head Start Teacher
Hill Country Community Action Association
08.2014 - 02.2017
High School Diploma -
Berufsfachschule Muennerstadt