CUSTOMER SERVICE MANAGER & CONTACT CENTER SUPERVISOR:
Experienced Member Service Supervisor bringing 10+ years of experience in the Health Insurance industry focusing on Managed Care. Service-oriented and analytical mindset with flexible approach to serving members and proficient in reporting, documentation and compliance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture and excels at supporting upper management objectives by turning mandates into actionable solutions at ground level. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Top Supervisor 2017 in FEP
Service Excellence Award
Awarded TOP TEAM in SQM