Simone Parker
Customer Service
Greenville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Focus
Greenville, NC
05.2022 - Current
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and cable
- Provided documentation on troubleshooting of technical processes to support desk staff.
Collections Representative
Regional Acceptance
Winterville, NC
12.2021 - 04.2022
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Correctional Officer
Caledonia Correctional Institution
Halifax, NC
08.2018 - 09.2021
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed behavior of residents individually and in groups.
Restaurant Team Member
Pret A Manger
New York, NY
10.2016 - 05.2018
- Used proper techniques to prepare food and ingredients.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Breast Trimmer
Perdue Foods
Lewiston Woodville, NC
10.2008 - 08.2016
- Performed meat inspections and checked temperature environment to maximize food safety.
- Used hand tools to complete delicate work.
- Trimmed unwanted materials off desirable chicken.
Customer Service Cashier
Walmart
Ahoskie, NC
09.2004 - 07.2008
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Diploma - Mathematics
Hertford County High School
Ahoskie, NC 08.1999 - 06.2003
Skills
Desktop support
Issue troubleshooting
Complaint resolution
Technical Support
Creative problem solving
Money handling abilities
Service standard compliance
Credit adjustments
Repayment plan structuring
Problem-solving
Till counting
Correctional facility procedures
Safety and security
Conflict resolution skills
Team Building
Decision-Making
Timeline
Technical Support Representative
Focus
05.2022 - Current
Collections Representative
Regional Acceptance
12.2021 - 04.2022
Correctional Officer
Caledonia Correctional Institution
08.2018 - 09.2021
Restaurant Team Member
Pret A Manger
10.2016 - 05.2018
Breast Trimmer
Perdue Foods
10.2008 - 08.2016
Customer Service Cashier
Walmart
09.2004 - 07.2008
Diploma - Mathematics
Hertford County High School
08.1999 - 06.2003