Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Ringgold

Hampton

Summary

Dedicated professional with extensive experience in customer service and caregiving. Known for strong problem-solving abilities and attention to detail, ensuring high-quality support for clients and customers.

Compassionate caregiver with over 30 years of experience in providing personal care and support. Skilled in developing individualized care plans and collaborating effectively with teams to enhance client well-being and satisfaction in fast-paced environments.

Dependable and adaptable professional with a proven track record in customer service and caregiving. Known for delivering exceptional care and support while maintaining a calm demeanor under pressure, ready to contribute to positive outcomes in any setting.

Overview

2027
2027
years of professional experience

Work History

CSAII

Hampton Newport News Community Services Board
Hampton
07.2011 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Private Caregiver

Quality Care
Long Island New York
06.1984 - 06.2011
  • Provided compassionate personal care, assisting clients with daily living activities.
  • Administered medications and monitored health conditions to ensure client wellbeing.
  • Developed individualized care plans based on client needs and preferences.
  • Trained new caregivers on best practices for patient support and safety protocols.

CSA

Gardens of Warwick Forest
Newport News, VA
04.2008 - 04.2011
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained comprehensive knowledge of products and services to assist customers effectively.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.
  • Mentored new staff in best practices for customer interaction and problem resolution.

CSA

United Cerebral Palsy of New York City
Long Island New York
2000 - 02.2010
  • Implemented feedback mechanisms to gather customer insights and inform service improvements.
  • Streamlined communication channels between departments to facilitate timely issue resolution.
  • Trained staff on use of CRM systems to track customer interactions and enhance service delivery.
  • Analyzed customer feedback data to identify trends and recommend actionable improvements in service quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

No Degree - General Studies

Suffolk County Community College
Selden, NY
05-1988

High School Diploma -

Bellport High School
Bellport, NY
06-1985

Certified of Nursing Aide - Nursing

Boces Technical School
Bellport, NY
05-1984

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure
  • Active listening
  • Organization and time management

Timeline

CSAII

Hampton Newport News Community Services Board
07.2011 - Current

CSA

Gardens of Warwick Forest
04.2008 - 04.2011

Private Caregiver

Quality Care
06.1984 - 06.2011

CSA

United Cerebral Palsy of New York City
2000 - 02.2010

No Degree - General Studies

Suffolk County Community College

High School Diploma -

Bellport High School

Certified of Nursing Aide - Nursing

Boces Technical School
Simone Ringgold