Simone Spencer
Temple Terrace,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Data Entry/Admin Processor
ADT
Palm Harbor, Fl
12.2021 - Current
- Process health referral orders
- Update clients’ profile with new information and new authorization.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
Customer Care Representative
Aerotek
St. Petersburg, Florida
08.2021 - 11.2021
- Assist Customers over the phone with rewards programs, including providing education about program and redeeming points.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Provided accurate, valid, and complete information to customers.
Dispatcher
USPack Logistics (Formerly Fleetgistics)
St. Petersburg, Florida
01.2018 - 07.2021
- Coordinated drivers daily routes to fulfill needs of clients in various industries.
- Mapping, routing and sourcing drivers to complete pickups and deliveries nationwide
- Handle inbound calls from drivers, clients and customers of clients by providing eta’s, communicating and facilitating changes or special requests and providing technical support for drivers using the system
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
Customer Service Representative
Manpower
Fayetteville, NC
10.2017 - 12.2017
- Member Service Rep - answers calls from members by providing them with information pertains to their individual Health Insurance Plan and medical needs
- Communicate with doctors and clinics on members’ behalf to ensure all procedures are being followed to provide member with all options and in turn a better medical experience.
Data/Order Entry Clerk
The Staffing Alliance
Fayetteville, NC
08.2017 - 10.2017
- Creating orders via phone, email and fax for building materials with the main product being roofing
- Practicing accuracy and detail by verifying any discrepancies with customer before sending to final production.
Customer Service Representative
Spectrum
Flushing, NY
01.2017 - 05.2017
- Customer Service/Call Center Rep - Provide over the phone support to customers of cable, phone and internet services
- Billing assistance, troubleshooting technical problems and scheduling technicians
- Video Repair Rep - provide step by step over the phone support with any television issues
Dispatcher
Fleetgistics
St. Petersburg, Florida
04.2016 - 09.2016
- Coordinate Stat and route drivers daily to fulfill needs of clients, including but not limited to Pharmacies, Labs and Auto Parts stores
- Mapping, routing and sourcing drivers to complete pickups and deliveries
Financial Services Associate
Amscot Financial
Tampa, Florida
09.2014 - 11.2015
- Financial Institution Teller- Assisting customers on a face-to-face environment with bill payments, wire transfers
- Loan Processing- fulfilling loan requests, setting up payment plans and processing payments as well as make courtesy and collections calls to customers.
Education
Bachelor of Science Degree - Business Administration -
University of Technology, Jamaica
Skills
- Data Entry
- Call Management
- Paperwork Processing
- Positive and Professional
- Customer Education
- Order Fulfillment
- Order Processing
- Microsoft Office Suite
Timeline
Data Entry/Admin Processor
ADT
12.2021 - Current
Customer Care Representative
Aerotek
08.2021 - 11.2021
Dispatcher
USPack Logistics (Formerly Fleetgistics)
01.2018 - 07.2021
Customer Service Representative
Manpower
10.2017 - 12.2017
Data/Order Entry Clerk
The Staffing Alliance
08.2017 - 10.2017
Customer Service Representative
Spectrum
01.2017 - 05.2017
Dispatcher
Fleetgistics
04.2016 - 09.2016
Financial Services Associate
Amscot Financial
09.2014 - 11.2015
Bachelor of Science Degree - Business Administration -
University of Technology, Jamaica
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