Jennifer Casseus
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Data Entry Processor
Activus Connect
01.2024 - Current
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Minimized processing errors by conducting thorough research on each assigned task before commencing data entry work.
- Typed 80 wpm, allowing for fast and accurate data entry.
- Collaborated with team members to complete high-volume projects efficiently and within deadlines.
- Maintained a high level of accuracy by consistently double-checking entered information against source documents.
- Safeguarded sensitive information through adherence to stringent privacy policies and proper disposal methods for physical documents containing personal data.
Customer Care and Technical Support Specialist
Randstad
06.2023 - 11.2023
- Handled 60-100 customer inquiries via phone, email, and chat, maintaining a professional and empathetic approach.
- Resolved technical inquiries for 50+ customers daily, achieving a 95% first-call resolution rate and reducing escalations to tier 2 support by 50%.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Conducted 100+ remote support sessions, efficiently troubleshooting and resolving software and hardware issues, resulting in a 50% decrease in average issue resolution time and minimizing downtime for customers.
- Documented all customer interactions and solutions using Salesforce CRM in an organized manner, facilitating future issue resolution.
Warehouse Associate
Amazon
09.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
Bachelor of Science - Business Administration
University of Massachusetts Lowell
Lowell, MA05.2019
Skills
- Customer service-oriented
- Salesforce CRM
- Product and service expertise
- Systems analysis
- Excellent communicator
- PC & MS Office proficient
- Help desk
- Quality assurance
- Conflict resolution
- Analytical and diagnostic skills
- Remote Technical Assistance
- Computer Hardware Knowledge
- Data Security
- Meticulous Attention to Detail
- Maintains Confidentiality
- Document Processing
- Filing and Data Archiving
- Quality Assurance
- Data Entry
- Excel formulas
- Data Collection
- Microsoft Office proficiency
- Claims review
- Claims
- Regulatory Compliance
- Claims Processing Software
- Insurance Coverage Verification
Timeline
Data Entry Processor
Activus Connect
01.2024 - Current
Customer Care and Technical Support Specialist
Randstad
06.2023 - 11.2023
Warehouse Associate
Amazon
09.2019 - 04.2020
Bachelor of Science - Business Administration
University of Massachusetts Lowell