Simone Turcotte
Bradford Tavern
Methuen,MA
1
Certification
18
years of professional experience
Dedicated Server with extensive experience in high-volume restaurant environments. Delivers prompt service, effectively handles order processing and payment transactions, and ensures customer satisfaction. Knowledgeable in POS systems and food safety regulations, maintaining organized and clean service areas. Thrives under pressure while contributing to a positive team atmosphere.
Work History
Server/Bartender
1 Year 1 Month- Prepared cocktails, poured drinks, and managed bar operations with consistent speed and precision.
- Delivered attentive table service while maintaining accurate food and beverage orders.
- Recommended menu items and specials to enhance guest satisfaction and check averages.
- Processed payments through POS systems and balanced tabs with strong attention to detail.
- Coordinated with kitchen and support staff to ensure timely service and smooth workflow.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
2 Years 1 Month- Delivered exceptional customer service, enhancing overall satisfaction for high volumes of daily patrons.
- Accurately took orders in a timely manner, ensuring efficient service delivery.
- Took orders accurately and promptly, contributing to seamless service flow.
- Processed cash transactions with precision, ensuring compliance with company cash handling standards.
Server/Bartender Apprentice
3 Years 4 Months- Delivered exceptional customer service to ensure satisfaction for high volumes of daily patrons.
- Managed cash register and POS system, ensuring accurate and efficient transaction processing.
- Monitored guest alcohol consumption to promote responsible drinking and compliance with age regulations.
- Maintained cleanliness and organization of bar area, ensuring proper sanitation protocols.
- Checked identification to enforce minimum age requirements for alcoholic beverage consumption.
- Managed cash register and POS system to facilitate accurate transactions.
- Checked customer identification to verify legal drinking age. to enforce minimum age requirements for alcoholic beverage consumption.
- Maintained inventory of beverage items to ensure availability. of liquor, beer, wine, and other beverage items.
ASSISTANT MANAGER/CUSTOMER SERVICE REPRESENTATIVE
7 Years 2 Months- Trained new employees on company policies and procedures, fostering compliance and a strong understanding of operational standards.
- Handled customer inquiries and resolved issues, contributing to consistently high customer satisfaction ratings.
- Trained new employees on company policies and procedures to ensure adherence.
- Delegated tasks to staff while setting clear priorities and goals for performance.
- Provided ongoing guidance and support to junior staff, enhancing their project execution and alignment with team objectives.
- Provided ongoing guidance and support to junior staff on projects and objectives.
- Completed opening, closing, and shift change functions to uphold operational standards.
- Ensured compliance with safety regulations and company policies across all activities.
Education
High School Diploma
Skills
Customer service
Order accuracy
POS operation
Attention to detail
Food delivery
Multitasking and organization
Task prioritization
Positive attitude
Teamwork and collaboration
Positive and professional
Honest and dependable
Sanitation practices
Certification
TIPS Certification good until 09/28/2026
Timeline
Server/Bartender
Bradford Tavern
09.2025 - CurrentRead More
Server
The Irish Cottage
07.2023 - 08.2025Read More
Server/Bartender Apprentice
99 Restaurants and Pub
07.2019 - 11.2022Read More
ASSISTANT MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Market Basket
12.2008 - 02.2016Read More
Whittier Vocational Technical High School
High School Diploma
Read More