Simone Turner
Gilbertown,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
CNA
Gale Healthcare
Birmingham, AL
02.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative
Loan Masters
Gulfport, MS
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist customer with payments
- Transfer calls
PC Technician
HealthTrust Workforce Solutions
Tampa, FL
01.2016 - 01.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
CNA
Sunbelt Staffing LLC
Oldsmar, FL
09.2014 - 01.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cna
Comfort Care Nursing Home
Laurel, MS
11.2013 - 06.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cna
Pineview Health Care
Waynesboro, MS
11.2011 - 10.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cna
Lakeside Living Center
Quitman, MS
06.2008 - 10.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Certificate - Cna
Clarke County Career & Tech Center
Quitman, MSHigh School Diploma -
Southern Choctaw High School
Gilbertown, AL05.2006
Skills
- Compassionate Communication
- Complex Problem-Solving
- Condition Monitoring
- Indirect Patient Care
- Call Management
- Account Updating
- Report Generation
- Data Entry
Timeline
Customer Service Representative
Loan Masters
04.2023 - 10.2023
CNA
Gale Healthcare
02.2022 - Current
PC Technician
HealthTrust Workforce Solutions
01.2016 - 01.2022
CNA
Sunbelt Staffing LLC
09.2014 - 01.2016
Cna
Comfort Care Nursing Home
11.2013 - 06.2015
Cna
Pineview Health Care
11.2011 - 10.2013
Cna
Lakeside Living Center
06.2008 - 10.2011
Certificate - Cna
Clarke County Career & Tech Center
High School Diploma -
Southern Choctaw High School