Simone Walker
SCHAUMBURG,IL
Summary
Goal-directed, results-oriented professional with a strong customer service background. Skilled communicator, persuasive, and initiative. Possess keen insight with the ability to form innovative solutions for problem areas. Professional, personable, and articulate in presentation. Background also includes Supervisory and tax preparation skills with security training – provided exemplary service and ensured a positive customer experience Areas of strength include: Vast knowledge of tax laws for filing and preparing income tax returns Good interpersonal and team building skills Strong communication skills; both written and oral Can work in a team or independently. Can supervise others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HomeCare Supervisor
IMS PROFESSIONAL HOME CARE
11.2019 - Current
- Responsible for overall performance of assigned field caregivers
- Completes assigned caregiver supervisory visits and performance evaluations on job every 3-6 months or as needed
- Completes appropriate documentation including all forms and clear care entry
- Responsible for assigned quality assurance client visits, reviews care logs and updates care plans as needed in clear care
- Documents each visit in clear care
- Complete Quarterly service calls with participants
- Assist with field employee recruiting, interviewing, hiring, in-services, and disciplinary actions, etc
- Assist Payroll department
- Implemented strategies to enable team members to provide quality services to clients.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Trained service staff on latest policies and procedures.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Facilitated communication between team members, clients and families.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Assist with MCO Claims and Denials
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Home Health Aide
Department of Human Services
02.2009 - 11.2022
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside home, such as to physicians' offices or on outings, using motor vehicle
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Participate in case reviews, consulting with team caring for client, to evaluate client's needs and plan for continuing services
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Case-Aide
YOUTH SERVICE BUREAU
05.2016 - 03.2019
- DIRECT SERVICE
- Provide transportation for clients as directed by Foster Care Supervisor
- Supervise family visits as directed by Foster Care Supervisor
- Staff all cases with clients’ foster care worker and Foster Care Supervisor
- Check voice mail on working days and return messages in appropriate time frame
- Contact parents and/or foster parents regarding appointments or visits
- Contact other necessary parties for transports or visits
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- INDIRECT SERVICES
- Comply with rules established for position.
- Submit service tickets and visitation records to coordinator on weekly basis
- Attend agency meetings, trainings, events and supervisory meetings as directed by Foster Care Supervisor.
Traffic Control Aide
OFFICE OF EMERGENCY MANAGEMENT and COMMUNICATIONS
05.2011 - 09.2013
- Under general supervision, controls flow of pedestrian and vehicular traffic at assigned intersections and traffic areas leading into and out of special events.
- Directs and controls flow of traffic to ensure safety of pedestrians crossing at intersections.
- Performs special traffic control assignments at parades and special events to assist in crowd control to ensure safe crossing of pedestrians and efficient vehicle flow.
- Issues traffic citations for violations of City's traffic laws
- Prepares reports to document accidents or atypical incidents occurring during assigned shift.
- Assists disabled and elderly pedestrians across intersections as required
- Answers inquiries and give geographic directions to public
- Sets up and retrieves traffic cones and barricades for traffic and crowd control.
- Performs related duties as required.
Tax Preparation Clerk
Jackson Hewitt
01.2008 - 04.2012
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to minimum.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Furnish taxpayers with sufficient information and advice to ensure correct tax form completion
- Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns
- Calculate form preparation fees according to return complexity and processing time required
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Education
Eastern Gateway Community College
Steubenville, OH2022
Harold Washington College
Chicago, IL2010
Illinois State University
Normal, IL2007
High School Diploma -
Collins High School
Chicago, IL06.2006
Skills
- Employee Performance Evaluations
- Scheduling Medical Appointments
- Client Needs Assessment
- Microsoft Office
- Prior Authorization Processing
- Data Entry Software
- Claims Evaluations
- Insurance Plan Verification
- Case Coordination
- Administrative Support
- Claims Procedures
- Quality Assurance Reviews
- HIPAA Guidelines
- Train Employees
Certification
- CNP - Certified Notary Public
Timeline
HomeCare Supervisor
IMS PROFESSIONAL HOME CARE
11.2019 - Current
Case-Aide
YOUTH SERVICE BUREAU
05.2016 - 03.2019
Traffic Control Aide
OFFICE OF EMERGENCY MANAGEMENT and COMMUNICATIONS
05.2011 - 09.2013
Home Health Aide
Department of Human Services
02.2009 - 11.2022
Tax Preparation Clerk
Jackson Hewitt
01.2008 - 04.2012
Eastern Gateway Community College
Harold Washington College
Illinois State University
High School Diploma -
Collins High School
- CNP - Certified Notary Public