Dynamic and results-driven professional with extensive experience at Celebrity Cruises, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail, leading to increased sales and repeat business. Committed to maintaining high standards of cleanliness and professionalism in fast-paced environments. I am a motivated Butler (by proffesion) / Waiter (by expirience) with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hi, I’m
Simplicity Ncube
BULAWAYO
Summary
Overview
7
years of professional experience
1
Certification
Work History
CELEBRITY BEYOND
WAITER SPECIALITY RESTAURANT
02.2024 - Current
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- counting and minimizing discrepancies at the end of shifts..
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items to increase average check amount.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
CELEBRITY BEYOND
WAITER MAIN DINNING
06.2023 - 11.2023
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
CELEBRITY BEYOND
Assistant Waiter
09.2022 - 04.2023
Job overview
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development..
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
PIATTO GRILL
Head Waiter
07.2021 - 08.2022
Job overview
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Holiday Inn Hotel OR Tambo Airport
Butler
10.2018 - 03.2020
Job overview
- Upheld cleanliness and organization, fostering a welcoming space for residents and visitors.
- Oversaw travel plans for family members, ensuring enjoyable trips.
- Facilitated event planning, ensuring memorable gatherings for attendees.
- Teamed with household staff for effective domestic management.
- Secured additional linens and bedding to meet guest needs.
- Enhanced guest interactions through personalized service delivery.
- Conducted regular cleaning in commercial properties, maintaining hygiene standards.
- Managed emergencies efficiently, prioritizing occupant safety.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
Education
South African Butler Academy (SABA)Hyatt Regency Harare
INTERNATIONAL HOTEL BUTLER from Hospitality And Tourism Management
01-2025
University Overview
- Awarded first Medalist
- International Butler certificate
Mqabuko High School BULAWAYO
from Ordinary Level
11-2012
University Overview
- Awarded Ordinary Certificate
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Upselling techniques
- Food presentation
- Salesmanship
- Professional appearance
- Cash handling
- Decision-making
- Order management
Certification
- Certified BUTLER
Timeline
WAITER SPECIALITY RESTAURANT
CELEBRITY BEYOND
02.2024 - Current
WAITER MAIN DINNING
CELEBRITY BEYOND
06.2023 - 11.2023
Assistant Waiter
CELEBRITY BEYOND
09.2022 - 04.2023
Head Waiter
PIATTO GRILL
07.2021 - 08.2022
Butler
Holiday Inn Hotel OR Tambo Airport
10.2018 - 03.2020
South African Butler Academy (SABA)
INTERNATIONAL HOTEL BUTLER from Hospitality And Tourism Management
Mqabuko High School
from Ordinary Level
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