Simpson Lin
Durham,NC
Summary
Proven mentor, customer service expert, and scholar. Adept in instructional strategies and relationship building, significantly enhanced student and customer experiences at FGCU Dual Enrollment. Leveraged effective leadership and teamwork skills to foster academic growth and operational efficiency, demonstrating a commitment to excellence and positive outcomes.
Overview
3
3
years of professional experience
Work History
FGCU Early College Program Mentor
FGCU Dual Enrollment
Fort Myers, FL
05.2024 - Current
- Built strong relationships with mentees, fostering open communication and trust.
- Facilitated growth in both academics and social life by providing constructive feedback and guidance to mentees.
- Provided resources to support students in achieving goals in academics, careers, and extracurriculars.
- Scheduled and Oversaw multiple monthly meetings with each individual mentee in which we discussed progression, current grades, as well as just chatting in general.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
Food and Beverage Waiter
Canton House
Lehigh Acres, FL
09.2023 - Current
- Carried out opening and closing shifts while keeping restaurant running efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Answered phone calls and took costumer orders as well as packaging costumer orders.
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Popshelf
Fort Myers, FL
01.2025 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Service Cashier
BenTofu
Fort Myers, FL
06.2022 - 07.2022
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
Education
No Degree - Biology
Duke University
Durham, NC05-2029
High School Diploma -
Gateway High School
Fort Myers, FL05-2025
No Degree - Biology
Florida Gulf Coast University
Fort Myers, FL05-2025
Skills
- Instructional strategies
- Subject matter expertise
- Motivation techniques
- Curriculum design
- Teamwork and collaboration
- Effective leadership
- Feedback delivery
- Customer support
- Relationship building
- Positive reinforcement
- Emotional support
- Peer counseling
Timeline
Sales Associate
Popshelf
01.2025 - 08.2025
FGCU Early College Program Mentor
FGCU Dual Enrollment
05.2024 - Current
Food and Beverage Waiter
Canton House
09.2023 - Current
Food Service Cashier
BenTofu
06.2022 - 07.2022
No Degree - Biology
Duke University
High School Diploma -
Gateway High School
No Degree - Biology
Florida Gulf Coast University