SIMRAN KAUR
West Henrietta,NY
Summary
A capable pharmacy team member who prioritizes precision and patient care. Competent in managing inventories and preparing medications, which helps to ensure that pharmacies run smoothly. Strong focus on teamwork and flexibility in response to shifting needs guarantees dependable and adaptable assistance.
A seasoned retail professional who is an expert in managing day-to-day operations and guaranteeing smooth shift changes. Is dependable, effective, and able to cultivate a good rapport with clients. Can also adept at managing transactions, offering outstanding customer support, and keeping a tidy and orderly workstation. Strong emphasis on working as a team and adjusting to shifting demands in order to produce outcomes.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
02.2023 - Current
- Maintained a clean and organized work environment, adhering to safety and sanitation guidelines.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Shift Supervisor
CVS Pharmacy
07.2021 - Current
- Conducted regular inventory checks to maintain stock levels.
- Facilitated team discussions to address challenges and implement changes.
- Trained staff on customer service best practices for improved interactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
Retail Inventory Associate
Retail Grocery Inventory Service
06.2018 - 08.2018
- Used hand-held devices to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Contributed to successful store audits by maintaining accurate inventory records and documentation.
- Enhanced inventory accuracy by conducting thorough and efficient stock counts.
Cashier
Namaste Indian Groceries & Videos
07.2014 - 08.2017
- Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Sales Floor Associate
Kohl's
09.2016 - 01.2017
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Education
MBA - Business Administration
University of Akron
Akron, OH05-2024
Bachelor of Science - Business Administration
SUNY At Buffalo
Buffalo, NY05.2021
Associate of Science - Business Administration
Monroe Community College
Rochester, NY06.2019
Skills
- Workflow optimization
- Resolving customer issues
- Cash register operations
- Relationship building
- Staff leadership
- Inventory management
Accomplishments
- Processed and filled over 300 prescriptions per day.
- Trained five new pharmacy technicians on pharmacy policies, procedures, and best practices.
Activities
- Secretary, Sikh Student Association, University at Buffalo, 08/19, 05/21
- Props Manager, Buffalo Bhangra, University at Buffalo, 09/19, 05/21
- Co-Captain, Buffalo Bhangra, University at Buffalo, 09/19, 05/21
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Professional Working
Hindi
Professional Working
Interests
- Baking
- Reading
- Dancing
- Adventure Travel
Timeline
Pharmacy Technician
CVS Pharmacy
02.2023 - Current
Shift Supervisor
CVS Pharmacy
07.2021 - Current
Retail Inventory Associate
Retail Grocery Inventory Service
06.2018 - 08.2018
Sales Floor Associate
Kohl's
09.2016 - 01.2017
Cashier
Namaste Indian Groceries & Videos
07.2014 - 08.2017
MBA - Business Administration
University of Akron
Bachelor of Science - Business Administration
SUNY At Buffalo
Associate of Science - Business Administration
Monroe Community College
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