Simran Nagi
Boston,MA
Summary
Trustworthy with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement. In-depth knowledge of retail software.
Overview
1
1
Language
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Retail Store Manager
Advance Auto Parts
Billerica, MA
05.2018 - Current
- Responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store.
- Dealing with customer queries and complaints.
- Overseeing pricing and stock control.
- Maximising profitability and setting/meeting sales targets, including motivating staff to do so.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Assitant Teacher
Middlesex Community College
Lowell, MA
01.2019 - 06.2019
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Supported instructor with test administration, curriculum development and assignment grading.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Sales Representative
Dunkin' Donuts
Westford, MA
09.2017 - 03.2018
Business Owner
02.2014 - 03.2017
- Ownership of restaurant in India.
Team Leader/Supervisor
Airtel - India
04.2016 - 02.2017
- Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Education
Associate of Science - Computer Science
Middlesex Community College - Bedford
Bedford, MA 09.2018 - Current
Skills
Security issues troubleshooting
Web Security
Technical Analysis
Hardware and software installation
Remote worker setup
Server support
Virtualization
Timeline
Assitant Teacher
Middlesex Community College
01.2019 - 06.2019
Associate of Science - Computer Science
Middlesex Community College - Bedford
09.2018 - Current
Retail Store Manager
Advance Auto Parts
05.2018 - Current
Sales Representative
Dunkin' Donuts
09.2017 - 03.2018
Team Leader/Supervisor
Airtel - India
04.2016 - 02.2017
Business Owner
02.2014 - 03.2017