Simran Pannu
Hicksville
Summary
Compassionate and detail-oriented healthcare professional with a strong foundation in patient care, communication, and clinical support. Known for the ability to build trust with patients, remain organized in fast-paced environments, and maintain accuracy in all tasks. Demonstrates strong teamwork, adaptability, and problem-solving skills while contributing to a positive and efficient healthcare setting. Committed to delivering high-quality care, ensuring patient comfort and safety, and continuously growing within the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Physical Therapy Assistant
RA PT P.C, Van Siclen Chiropractic P.C
Bellrose
08.2024 - Current
- Guide patients through therapeutic exercises and mobility training
- Educate patients on home exercise programs and recovery goals
- Assisted in implementing treatment plans under PT supervision to support patient recovery
- Prepared equipment and ensured a clean, safe therapy environment for effective treatment delivery
- Maintained equipment and therapy areas to uphold safety and cleanliness standards.
Nurse Practitioner Assistant
Integrative Family Health NP LCC
Bellrose
05.2022 - 08.2024
- Facilitated exam procedures and managed patient care to enhance patient comfort and outcomes.
- Collaborated with physicians to coordinate optimal patient care outcomes.
- Supported patient education initiatives and ensured follow-up care to reinforce treatment adherence.
- Documented patient histories and treatment plans in electronic health records.
- Recorded and updated medical histories while preparing patients for examinations.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Coordinated patient scheduling and follow-up appointments to optimize access to care.
- Administered therapies and medications as directed by the physician.
- Handled medical billing and insurance verification processes accurately.
Receptionist
Van Siclen Chiropractic P.C
Bellrose
05.2022 - 08.2024
- Greet patients, managing check-in/out procedures to ensure smooth patient flow
- Schedule appointments and confirm insurance coverage to facilitate timely patient care
- Answer calls, respond to inquiries, and route messages
- Collect copays, process payments, and maintain accurate financial records
- Update patient charts in EHR and ensure HIPAA compliance
Mobile Expert
T-Mobile
Queens
08.2020 - 03.2022
- Demonstrate use or operation of merchandise
- Described devices and explained use, operation, and care to assist customers in making informed purchases
- Greeted customers and identified their needs to enhance shopping experience
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Exchange merchandise for customers and accept returns
- Received and organized inventory weekly to maintain stock accuracy and accessibility
Administrative Assistant
Angel Care
Brooklyn
08.2017 - 12.2017
- Responded to client calls in a timely manner to ensure that customers are receiving a superior level of customer service
- Assisted supervisor with scanning, faxing, and filing paperwork, streamlining work processes.
- Streamlined cash management processes, reducing discrepancies and enhancing financial accuracy across all transactions.
- Managed cash operations and oversaw shipments, ensuring customer satisfaction and fostering team synergy.
- Implemented customer feedback systems, significantly improving service quality and driving customer satisfaction scores upward.
- Mentored new team members, cultivating their skills and enhancing team morale in a supportive work culture.
- Analyzed sales data to identify trends, informing strategic decisions that contributed to substantial growth in monthly revenue.
- Generated charts using Excel to monitor client growth for over 6 months
Education
Queens Community College - Courses
Queens Community College
01-2023
High School -
Forest Hills High School
01-2019
Some College (No Degree) - Nursing
Plaza College
NY03-2026
Skills
- Active listening
- Effective communication
- Computer proficiency
- Customer service excellence
- Leadership abilities
- Management expertise
- Problem-solving skills
- Patient care
Certification
Personal Care Assistant (PCA) Certificate
Volunteer Experience
- Sikh Cultural Society, Queens, Queens, NY, Assisted with daily temple activities and rituals, Supported event setup and community gatherings, Maintained cleanliness and organization of temple spaces, Welcomed and guided visitors during services, Distributed food, clothing, and medical supplies to homeless individuals, Assisted vulnerable populations by providing essential resources and support, Collaborated with team members to organize and deliver outreach services
- Sikh Coalition, New York, New York, NY
Languages
- English
- Punjabi
- Hindi
Timeline
Physical Therapy Assistant
RA PT P.C, Van Siclen Chiropractic P.C
08.2024 - Current
Nurse Practitioner Assistant
Integrative Family Health NP LCC
05.2022 - 08.2024
Receptionist
Van Siclen Chiropractic P.C
05.2022 - 08.2024
Mobile Expert
T-Mobile
08.2020 - 03.2022
Administrative Assistant
Angel Care
08.2017 - 12.2017
Queens Community College - Courses
Queens Community College
High School -
Forest Hills High School
Some College (No Degree) - Nursing
Plaza College