Simran Siddhika
Delhi
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Health helpers, Bio Meadow firm
Kolkata
01.2023 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Associate- Banking Operations
Instantpay
- Current
- Interacting with our Business Correspondents to resolve queries faced by our users/merchants which includes Domestic Money Transfer via IMPS/NEFT/RTGS/UPI
- Handling of cases reported by other banks where transactions are done towards instantpay and taking necessary actions on accounts
- Monitoring of transactions/accounts and identification of suspected errors
- Interaction with personnel from other Banks in regards with the fraudulent cases reported by customers
- Figuring out the queries by checking the logs and raising it with concerned team
- Coordinating with our tech/legal/finance team according to the nature of queries
- Monitoring Vendor performance and take action accordingly
- Handled all queries for every product and services-Gift Card, Expense Card, MATM, DMT, NMT, CMS, credit card txns, Loan, Payout, AEPS, Gift Voucher etc
- Handled Chargeback, Fraud Chargeback, Fraud cases
- Handled Disputes raised by users within TAT
- Ensuring accurate root-cause analysis is performed and appropriate resolutions are proposed timely.
IT Recruiter
Stratosphere IT Services Pvt Ltd
- Complete knowledge of full life cycle recruiting including screening and interviewing
- Short listing resumes, fulfillment of complete recruitment formalities
- Preparing & maintaining database of resumes of candidates.
Risk Management- Quality & Backend Executive
BharatPe
- Handled Chargeback process (Review, Analyze and resolve Customer disputes)
- Ensured that all Chargeback activities were handled in accordance to statutory Requirements
- Handled 7-8Cr volume(Monthly) of suspicious transactions post Investigation resolved the query with final remarks about the nature of transactions
- Investigate Suspicious transactions raised by banks and internal fraud/Data science team
- Plan and conduct internal quality audits
- Take appropriate corrective actions on identified problems
- Updated MCC (Merchant Category Code) Business Category after investigation
- Monitor Invoice audits to ensure all loads are released with correct customer information
- Solved day to day dispute cases and escalation.
Education
Guru Govind Singh Indraprastha University
01.2021
Bijendra Public School
01.2018
Skills
- Technical Microsoft Office
- Call Handling
- Management
- Customer Analysis
- Risk Management
- Presentation
- Relationship Building
- Sales monitoring
- Employee Performance Evaluations
- Operations Management
- Project Management
- Customer Relations
- Retail Operations
Coursework
- Basics of Customer Services
- Awareness on Goods & Services Tax
- Microsoft Excel
Internship
Mekvahan (Udyamat Ma Viramasva Private Limited), Business Development, 06/01/20, 10/01/20
Sss Consultancy, 15/11/2020-15/08/2022
Languages
- English
- Hindi
CERTIFICATION
Certification of Appreciation for outstanding performance during the Q1 of FY 2023-2024
PERSONAL INFORMATION
- Date of Birth: 01/01/01
Timeline
Assistant Manager
Health helpers, Bio Meadow firm
01.2023 - Current
Associate- Banking Operations
Instantpay
- Current
IT Recruiter
Stratosphere IT Services Pvt Ltd
Risk Management- Quality & Backend Executive
BharatPe
Guru Govind Singh Indraprastha University
Bijendra Public School
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