Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simuael Newton

Austin,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

McDonalds Crew Member

McDonald's
05.2023 - 01.2024
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Stacker Operator

Tyson Foods Incorporated
01.2022 - 12.2022
  • Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
  • Operated stacker machines for smooth product flow and improved overall output.
  • Adhered to safety guidelines while operating stacker machines, minimizing accidents and injuries.
  • Safely operated heavy machinery such as forklifts and pallet jacks when necessary, further streamlining material movement throughout the facility.
  • Collaborated with team members to optimize workflow, enhancing productivity levels.

Lumber Stacker

Georgia-Pacific
01.2020 - 02.2021
  • Assisted in loading and unloading trucks, ensuring proper handling of materials to prevent damage during transportation.
  • Ensured continuous supply chain flow by performing routine cycle counts on stored lumbers as well as tracking inventory levels.
  • Reduced workplace accidents through consistent adherence to safety protocols during lumber stacking tasks.

Dollar General Cashier

Dollar General
04.2019 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Merchandising Service Team

Lowe's Home Improvement
01.2018 - 02.2019
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.

Education

High School Diploma -

Nashville High School
Nashville, AR
05.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Customer Engagement
  • Self-discipline
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Food Preparation
  • Safety
  • Resilience and persistence
  • Complex Problem-Solving
  • Telephone Etiquette
  • Picking and Packing
  • Packaging and Labeling
  • Loading and unloading
  • Warehouse Safety
  • Order Picking
  • Sorting and Labeling
  • Material Handling
  • Order picking and processing
  • Pallet Jack Handling
  • Material Loading and Unloading
  • Stacking and Staging

Languages

English
Native or Bilingual

Timeline

McDonalds Crew Member

McDonald's
05.2023 - 01.2024

Stacker Operator

Tyson Foods Incorporated
01.2022 - 12.2022

Lumber Stacker

Georgia-Pacific
01.2020 - 02.2021

Dollar General Cashier

Dollar General
04.2019 - 05.2020

Merchandising Service Team

Lowe's Home Improvement
01.2018 - 02.2019

High School Diploma -

Nashville High School

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Simuael Newton