Sinah Voss
Paderborn,Germany
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in providing excellent customer service in an international work environment. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Events & Membership Intern
German American Chamber of Commerce of the Midwest
05.2023 - 04.2024
- Facilitated networking opportunities among members by coordinating mixers, panels, and other interactive events.
- Developed effective communication materials to keep members informed about upcoming opportunities and benefits.
- Planned and executed venue scouting, cost allocation, and marketing strategies for various social and industry focused events.
- Setup event registrations and tailored mailing lists via event management software (Constant Contact)
- Managed communication with event registrants, venues, companies, and external partners
- Designed event marketing with social graphics, banners, and sponsorship decks.
- Coordinated event logistics, including writing run of shows and arranging catering.
- Created concepts for future events by establishing narratives and outlines.
- Documented participation history in company-wide used ERP software
Working Student Product Management/Customer Service Representative
iSt Internationale Sparch- und Studienreisen GmbH
10.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Product Management Intern
iSt Internationale Sparch- und Studienreisen GmbH
09.2021 - 04.2022
- Conducted customer research using qualitative surveys to understand consumer opinions.
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Worked closely with product management team to learn daily duties.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
Aupair
Culturl Care
07.2017 - 12.2018
Event Management Assistant
Naturino Kinderschuhe
05.2018 - 08.2018
- Evaluated and selected service providers and vendors according to customer requirements.
- Coordinated schedules and timelines for events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Cultivated warm relationships with regular customers.
Bar Waiter
Lüdkemeier & Jöhring Festwirte
03.2015 - 08.2017
- Communicated with guests to record orders and assess needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - International Tourism Management
NHL Stunden University of Applied Sciences
Leeuwarden, Netherlands09.2024
High School Diploma -
Gymnasium St. Michael
Paderborn, Germany06.2016
Skills
- Strategic Planning
- Marketing support
- Customer Relations
- Time management abilities
- Sales Support
- Written Communication
- Microsoft Office
- Canva
Languages
German
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Events & Membership Intern
German American Chamber of Commerce of the Midwest
05.2023 - 04.2024
Working Student Product Management/Customer Service Representative
iSt Internationale Sparch- und Studienreisen GmbH
10.2022 - 03.2023
Product Management Intern
iSt Internationale Sparch- und Studienreisen GmbH
09.2021 - 04.2022
Event Management Assistant
Naturino Kinderschuhe
05.2018 - 08.2018
Aupair
Culturl Care
07.2017 - 12.2018
Bar Waiter
Lüdkemeier & Jöhring Festwirte
03.2015 - 08.2017
Bachelor of Science - International Tourism Management
NHL Stunden University of Applied Sciences
High School Diploma -
Gymnasium St. Michael
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