Summary
Overview
Work History
Education
Skills
Timeline
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SINAI SALDANA

Chicago,IL

Summary

As someone who has worked with customer service for almost 8 years and loves interacting with others – I’m the perfect fit for this position! I am a 27 year old Pilsen creative and am seeking a job I can grow from. I’ve worked about four jobs long term since I was 18 and have learned a lot about customer service and what I can provide to others in order to help with their needs. I have assisted customers and how to deal with certain situations, how to approach respectfully and to be fully aware of how to communicate with others. I’m a fast learner and I love being busy when working. I’m bilingual, can multitask and have a super bubbly personality that I get along with people right off the bat!

I understand that there are some requirements for this position to be filled, but I have attached my resume as well with further details, skills, and work history. Please do not hesitate to reach out if you have any questions. I look forward to hearing back and having the opportunity to speak with you. Thank you for your time.

Overview

9
9
years of professional experience

Work History

Barista

Fairgrounds Coffee And Tea
05.2023 - Current
  • Control line and crowd with quick, efficient service
  • Listen carefully to customer requests and create personalized, delicious beverages such as lattes, cappuccinos, pour overs or tea whether their hot or iced
  • Clean counters, machines, utensils, and seating areas daily
  • Maintain regular and consistent attendance and punctuality
  • Use POS system to accurately enter orders and process payments
  • Make latte art when my milk comes out perfect
  • Stock cups, lids, flavors, utensils, etc when running low
  • Calibrate espresso machine when opening the coffee bar
  • Make cold brew toddy's, simple syrup and prep fruit portions for smoothies
  • Minimized spoilage with proper use of first-in-first-out stock procedures
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Wash dishes in BOH

Barista

Whole Food Market
07.2021 - 06.2023
  • Made customized drinks for customers (teas, coffee, lattes, etc.)
  • Multitasked on making more than one drink at a time and work well under pressure
  • Practiced creating latte art, brew coffee, make amounts of iced tea and cold brew to be placed in a keg for our on-tap drinks
  • Stocked inventory in FOH, wipe down the lobby, clean and calibrate the espresso machine
  • Took temperatures for the coolers and spoil out what is left at the end of the night
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cashier/Supervisor

Whole Food Market
09.2017 - 03.2020
  • Rang out customers at the registers, stocked bags, cleaned and dusted the cashier lanes
  • Did shopping cart runs
  • Took catering orders at the front desk, answered phones and did refunds
  • Learned how to deal with difficult customers.
  • Built relationships with customers to encourage repeat business
  • Worked flexible schedule and extra shifts to meet business needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Tallied cash drawer at beginning and end of each work shift
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity

Team Member

DUNKIN’ DONUTS
08.2014 - 10.2017
  • Checked inventory, make back ups of cold brew for next shift
  • Brewed coffee, made customized drinks such as lattes, cappuccinos or any iced drinks
  • Would upsell items we had to promote
  • Stock and clean up the kitchen
  • Take cake orders and catering in person and over the phone
  • Did cash transactions and card transactions
  • Made sandwiches, drinks and milkshakes
  • Cleaned the coffee machines and learned about FIFO
  • Checked the lobby for any clean ups, wiped down tables and stocked condiment station
  • Stocked cups, lids, etc in a timely manner before my shift was over
  • Would audit the register I was using at the end of my shift

Education

Associate of Arts - Photography

Harold Washington Community College
2018

High School Diploma - undefined

Cristo Rey Jesuit High School
2014

Skills

  • Point-of-Sale Knowledge
  • Menu Memorization
  • Resolving Complaints
  • Upselling
  • Active Listening
  • Cleaning and Sanitation
  • Team Player - I Always Try To Help Out My Team Any Way I Can
  • Ability to Adapt

Timeline

Barista

Fairgrounds Coffee And Tea
05.2023 - Current

Barista

Whole Food Market
07.2021 - 06.2023

Cashier/Supervisor

Whole Food Market
09.2017 - 03.2020

Team Member

DUNKIN’ DONUTS
08.2014 - 10.2017

Associate of Arts - Photography

Harold Washington Community College

High School Diploma - undefined

Cristo Rey Jesuit High School

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SINAI SALDANA