SINCLAIR FIGUEROA
Winter Springs
Summary
Results-driven professional with extensive experience at JPMorgan Chase & Co., specializing in control monitoring and compliance. Proven ability to enhance processes through data analysis and cross-functional collaboration. Adept at coaching teams to improve performance and communication, ensuring alignment with organizational goals. Bilingual communicator with a strong focus on risk management.
Overview
10
10
years of professional experience
Work History
Vendor Management Senior Specialist I
JPMorgan Chase & Co.
Heathrow
04.2022 - Current
- Conduct independent assessments of processes and controls to ensure compliance.
- Analyze workflows to identify inefficiencies, recurring breaks, and root causes.
- Create and communicate corrective action plans when controls fail.
- Manage multiple responsibilities with shifting business needs.
- Partner with business owners to evaluate risk exposure.
- Prepare documentation and reports for leadership decision-making.
Development Center Coach (JEP)
JPMorgan Chase & Co.
Heathrow
12.2020 - 04.2022
- Identified performance gaps through call reviews and analytics.
- Coached new hires to improve communication and compliance accuracy.
- Organized onboarding activities such as meetings and calibrations.
- Developed training approaches to enhance learning retention.
- Collaborated with leaders to improve training material alignment.
Collections Specialist
JPMorgan Chase & Co.
Heathrow
09.2015 - 11.2020
- Met quality standards while providing accurate customer solutions.
- Built rapport with customers to gather information effectively.
- Supported peer development with coaching and side-by-sides.
- Assisted team leaders with operational projects.
Education
Skills
- Control monitoring and compliance
- Risk management
- Process improvement
- Data analysis and reporting
- Adobe Acrobat proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Written and verbal communication
- Cross-functional collaboration
- Bilingual communication
- Analytical thinking
- Talent training program graduate
Timeline
Vendor Management Senior Specialist I
JPMorgan Chase & Co.
04.2022 - Current
Development Center Coach (JEP)
JPMorgan Chase & Co.
12.2020 - 04.2022
Collections Specialist
JPMorgan Chase & Co.
09.2015 - 11.2020