Sinclaire Joyce
Summary
Proven leader with extensive experience at H&M Company USAInc, adept in inventory control and team leadership. Excelled in enhancing security measures and customer satisfaction, achieving significant improvements in loss prevention and staff development. Skilled in problem-solving and relationship management, consistently driving operational excellence and team performance.
Overview
12
12
years of professional experience
Work History
Store Manager
H&M Hennes & Mauritz
08.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Responsible for hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Acting Multi-Area Security Manager
H&M Company USAInc
05.2023 - 09.2023
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Kept store teams compliant with health, safety and security protocols in line with OSHA regulations.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
Department Manager
H&M Company USAInc
07.2017 - 08.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Regional Store Auditor
H&M Company USAInc
06.2019 - 03.2020
- Maintained open lines of communication with store management regarding audit findings, fostering a collaborative atmosphere for problem solving.
- Ensured safety compliance by regularly inspecting workspaces and equipment, addressing any hazards promptly.
- Collaborated with cross-functional teams to identify trends and opportunities for continuous improvement within the store environment.
- Participated in regional meetings with other auditors, sharing insights and best practices for mutual growth within the profession.
Department Supervisor
H&M Company USAInc
08.2012 - 07.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Education
Bachelor of Arts - Film Studies
University of Wisconsin - Milwaukee
Milwaukee, WI05.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Inventory Control
- Relationship building and management
- Loss Prevention
Timeline
Acting Multi-Area Security Manager
H&M Company USAInc
05.2023 - 09.2023
Store Manager
H&M Hennes & Mauritz
08.2020 - Current
Regional Store Auditor
H&M Company USAInc
06.2019 - 03.2020
Department Manager
H&M Company USAInc
07.2017 - 08.2020
Department Supervisor
H&M Company USAInc
08.2012 - 07.2017
Bachelor of Arts - Film Studies
University of Wisconsin - Milwaukee
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