Sindi Novaku
Northville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Self-employeed
Northville, MI
07.2021 - 01.2024
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Assisted in developing strategies for increasing followership and engagement rates.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Costumer Service
Macy's
Manhasset, NY
03.2020 - 10.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Collaborated with customer service and sales colleagues to resolve issues.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Bayside High School
Bayside, NY06-2021
Skills
- Goal Setting
- Multitasking
- Analytical Thinking
- Microsoft Office
- Strategic Networking
- Social Media Management
- Marketing Analytics
- Online Marketing and Advertising
- Google Analytics Proficiency
- Teamwork and Collaboration
- Problem-Solving
- Complaint Resolution
- Customer Service
- Technical Support
- Interpersonal Skills
- Quality Assurance
- Data Entry
Timeline
Social Media Manager
Self-employeed
07.2021 - 01.2024
Costumer Service
Macy's
03.2020 - 10.2021
High School Diploma -
Bayside High School
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