Open To Work
Sindy McConnell
Colfax,CA
Summary
- 10 years of customer service, project coordination, and office administrative experience.
- Thrives at staying balanced in a fast-paced team environment by utilizing exceptional verbal and written communication skills to collaborate with teams, management, and the community.
- Highly skilled at maintaining flexibility in a constantly changing environment.
- Problem-solving and exercising good judgment in a variety of situations to promote company growth.
Overview
23
23
years of professional experience
Work History
Full-Time Parent
12.2002 - Current
- Empower three children to grow through outstanding leadership and meticulous skills to support and foster opportunities for their development and success.
- Exhibit a cheerful outlook when under pressure by using an initiative-taking mindset and excellent time management skills to streamline priorities and provide direction.
- Coordinate multiple schedules and remain flexible to changing circumstances through strong calendar management and troubleshooting skills to adapt to changes and meet each child's needs.
Front Desk Agent
Best Western Hotel
Colfax, California
07.2024 - 04.2026
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed phone inquiries and provided information about hotel services and amenities.
- Processed guest payments accurately using hotel management software systems.
Intake Coordinator
New Dawn Treatment Centers
Roseville, CA
09.2020 - 07.2022
- Serve as a direct point of contact for patients, healthcare staff, and third parties by utilizing stellar verbal and written communication skills to answer and respond to questions received via phone, email, or in person in a friendly and professional manner.
- Streamline the patient registration and data platform intake by using exceptional organizational skills to gather patient records, input medical histories, and ensure accurate documentation.
- Exhibit strong diligence when heading financial services, including intake of patient financial acknowledgments and signatures, processing payments, and managing ongoing billing requests.
- Facilitate a wide variety of tasks, including taking vitals and urine samples, conducting bag searches, and recording data, to coordinate necessary resources to meet the needs of patients and staff
Call Center Representative
Marriott reservations center
Santa Clara, California
04.2018 - 12.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problem.
- Trained new employees on call handling techniques and protocols.
- Explained products or services and prices, and answered questions from customers.
Call Center Representative
Delta Dental
Rancho Cordova, CA
02.2020 - 04.2020
- Optimized engagement with 200+ customers per day by using strong customer service and computer skills to answer calls, access database systems quickly, and resolve any issues in a simple and seamless process.
- Improved customer satisfaction by implementing a friendly and outgoing demeanor to connect with customers, problem-solving and troubleshooting issues, resulting in high-quality solutions.
Tax Preparation Coordinator
Dave Fechter, Inc.
Folsom, CA
01.2019 - 04.2019
- Established and maintained strong working relationships by utilizing strong interpersonal and communication skills to work effectively and meet deadlines.
- Simplified communication channels between clients and tax preparers by scheduling appointments, verifying the accuracy of tax forms, and filing tax returns on company data platforms.
Administrative Assistant
Marriott Hotel
Santa Clara, California
04.2015 - 10.2018
- Managed daily office operations to support hotel staff and guest services.
- Coordinated scheduling for meetings and events within the hotel premises.
- Assisted in maintaining inventory of office supplies and equipment.
Front Desk Representative
Courtyard Marriott Hotel
Rancho Cordova, CA
02.2015 - 01.2018
- Fostered working relationships with hotel departments by implementing strong multi-task and people management skills to serve as a liaison and coordinate necessary resources.
- Shattered guest expectations by providing stellar service from booking to check out and conducting follow ups on guests to address and resolve any questions or concerns, ensuring a positive experience.
- I managed a variety of administrative duties with my organizational skills to coordinate room cleanings with Housekeeping, resolve any billing issues and assist with the nightly audit.
Administrative Assistant & Fire Inspector
Universal Security & Fire
Sacramento, CA
01.2012 - 01.2015
- Improved quarterly fire inspections by helping evaluate residential and commercial sites and maintaining regular communication between office and field employees, ensuring constant tracking and follow-up.
- Enhanced departmental functions by scheduling and confirming appointments, entering data into the software and database systems quickly, and standardizing the filing system to increase efficiency.
- Prepared contracts for the Sales department and dropped off blueprints to the city for approval, ensuring a seamless transition process.
Cashier, Bakery, Floral and Online Shopper
Safeway
Auburn, CA
- Build customer relationships.
- Process payment methods.
- Resolve customer complaints in a timely manner.
Education
Red Cross
Skills
- Office Administration
- Scheduling
- Customer Service
- Volunteer Coordination
- Data Entry
- Microsoft Office
- Google Suite
- DocuSign
- First-Aid
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$22/hr - $1000/hrTimeline
Front Desk Agent
Best Western Hotel
07.2024 - 04.2026
Intake Coordinator
New Dawn Treatment Centers
09.2020 - 07.2022
Call Center Representative
Delta Dental
02.2020 - 04.2020
Tax Preparation Coordinator
Dave Fechter, Inc.
01.2019 - 04.2019
Call Center Representative
Marriott reservations center
04.2018 - 12.2020
Administrative Assistant
Marriott Hotel
04.2015 - 10.2018
Front Desk Representative
Courtyard Marriott Hotel
02.2015 - 01.2018
Administrative Assistant & Fire Inspector
Universal Security & Fire
01.2012 - 01.2015
Full-Time Parent
12.2002 - Current
Cashier, Bakery, Floral and Online Shopper
Safeway
Red Cross