Summary
Overview
Work History
Education
Skills
Timeline
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Sindy Miranda

Miami,FL

Summary

Dynamic professional with a proven track record at Max Beach Resort, excelling in customer service and effective communication. Demonstrated leadership in high-pressure environments, achieving increased customer satisfaction and trust. Fluent in English and Spanish, adept at fostering team collaboration and ensuring compliance with safety standards. Successfully expanded customer base through strategic networking, showcasing exceptional problem-solving and organizational skills.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Hotel Supervisor

Max Beach Resort
01.2024 - 07.2024


  • Collaborated closely with management.
  • Ensured compliance with safety regulations through staff training.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured timely completion of daily tasks.
  • Completed schedules, shift reports, and other business documentation.

Waitress/Head Bartender

Anejo Mexican Restaurant
04.2019 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Personal Banker

Southern Commerce Bank
10.2015 - 07.2016
  • Assisted customers with setting up or closing accounts,
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.

Education

High School Diploma -

Lakeland High School
Lakeland, FL
05.2004

Manatee Technical College
Bradenton, FL
08.2006 - 05.2007

Skills

  • Customer Service
  • Effective Communication
  • Team leadership
  • Problem solving skills
  • Organization
  • Fluently in both English and Spanish

Timeline

Hotel Supervisor

Max Beach Resort
01.2024 - 07.2024

Waitress/Head Bartender

Anejo Mexican Restaurant
04.2019 - 11.2023

Personal Banker

Southern Commerce Bank
10.2015 - 07.2016

Manatee Technical College
08.2006 - 05.2007

High School Diploma -

Lakeland High School

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Sindy Miranda