Sindy Sifontes
Fairmont
Summary
Detail-oriented professional with extensive experience as a receptionist and administrative assistant in fast-paced environments. Proven track record in managing front-desk operations and delivering exceptional customer service. Expertise in multitasking, scheduling, data management, and financial record-keeping using advanced office software. Recognized for strong communication skills and ability to build positive client relationships, aiming to enhance organizational efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Translator
ROC Service Company, LLC
Eighty Four
11.2024 - Current
- I answered the phone, routed calls, delivered messages to staff, and greeted visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for end users.
- Managed vehicle registration renewals, ensuring compliance with relevant regulations and laws.
- Processed invoices for timely payment to vendors and suppliers for over a month, and I continue to help here and there with Accounts Payable matters.
- Assisted in month-end closing activities related to accounts payable functions.
Receptionist
Lunanino, LLC (Avis & Budget Rent A Car)
Morgantown
06.2024 - 11.2024
- Managed reservations and handled inquiries in person and over the phone, contributing to customer satisfaction.
- Processed rental agreements and returns accurately, maintaining a high level of attention to detail, and compliance with company policies.
- Assisted in managing fleet inventory, coordinating vehicle availability to meet customer needs, and maintaining operational efficiency.
- Resolved customer complaints and issues promptly, enhancing customer retention and loyalty.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
Administrative Assistant/Accounts Receivable and Billing Clerk
YRV Enterprise, LLC
Lanham
12.2020 - 05.2024
- Processed five to ten invoices daily with high accuracy.
- Managed payment processes and tracked due dates effectively.
- Maintained organized databases through proficient data entry practices.
- Assisted in onboarding new employees by providing training materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed filing systems to ensure easy access to important documents.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Demonstrated advanced skills in Microsoft Excel, Word, and PowerPoint.
- Exhibited strong verbal and written communication capabilities.
- Delivered exceptional customer support to clients and colleagues.
- Prioritized tasks and managed time efficiently to meet deadlines.
- Ensured confidentiality of sensitive information by adhering to privacy policies.
Education
HIGH SCHOOL DIPLOMA -
International High School at Largo
Upper Marlboro, Maryland05.2020
Skills
- Organizational skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/client relations
- Office administration
- File management
- Administrative support
- Tech-savvy
- Bookkeeping
- Invoice processing
- Translation abilities
References
Available upon request
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant/Translator
ROC Service Company, LLC
11.2024 - Current
Receptionist
Lunanino, LLC (Avis & Budget Rent A Car)
06.2024 - 11.2024
Administrative Assistant/Accounts Receivable and Billing Clerk
YRV Enterprise, LLC
12.2020 - 05.2024
HIGH SCHOOL DIPLOMA -
International High School at Largo