Summary
Overview
Work History
Education
Skills
Timeline
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Siniaya Fortune

Carthage,MS

Summary

Results-driven Branch Manager with expertise in customer relationship management, team performance, and cash handling. Proven track record in staff training and enhancing operational efficiency to improve customer satisfaction.

Overview

4
4
years of professional experience

Work History

Branch Manager

Tower Loan
Carthage, Ms
02.2025 - Current
  • Managed daily branch operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Developed branch marketing strategies to attract new customers.
  • Coordinated loan processing activities for timely approvals and disbursements.
  • Analyzed branch performance metrics to identify improvement areas.
  • Implemented training programs for staff development and performance enhancement.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Certified Nursing Assistant

Trend health and rehabilitation
Carthage, Ms
04.2024 - 12.2025
  • Monitored vital signs and reported changes to nursing staff.
  • Assisted patients with daily living activities and personal hygiene.
  • Maintained cleanliness and organization of patient care areas.

Key Holder

Dollar General
Walnut Grove, Mississippi
03.2022 - 07.2023
  • Managed store operations during shifts, ensuring adherence to company policies.
  • Trained new employees on customer service and store procedures.
  • Assisted customers with product inquiries and transactions at the register.
  • Monitored inventory levels and restocked shelves.
  • Opened and closed the store, ensuring security protocols were followed.
  • Handled cash and balanced registers at the end of shifts for accuracy.

Education

Leake County High School
Walnut Grove, Mississippi

Skills

  • Loan processing
  • Loan documentation
  • Collections
  • Customer relationship management
  • Customer engagement
  • Sales management
  • Marketing strategy development
  • Team performance management
  • Staff training and supervision
  • Interviewing and hiring
  • Upselling and cross selling
  • Complaint resolution
  • Effective communication
  • Verbal/written communication
  • Problem solving
  • Time management
  • Work reliability
  • Cash handling

Timeline

Branch Manager

Tower Loan
02.2025 - Current

Certified Nursing Assistant

Trend health and rehabilitation
04.2024 - 12.2025

Key Holder

Dollar General
03.2022 - 07.2023

Leake County High School
Siniaya Fortune