Results-driven Branch Manager with expertise in customer relationship management, team performance, and cash handling. Proven track record in staff training and enhancing operational efficiency to improve customer satisfaction.
Overview
4
4
years of professional experience
Work History
Branch Manager
Tower Loan
Carthage, Ms
02.2025 - Current
Managed daily branch operations and ensured compliance with company policies.
Trained and supervised staff to enhance customer service skills.
Developed branch marketing strategies to attract new customers.
Coordinated loan processing activities for timely approvals and disbursements.
Analyzed branch performance metrics to identify improvement areas.
Implemented training programs for staff development and performance enhancement.
Managed and inspired team members to perform to full potential, driving branch profitability.
Certified Nursing Assistant
Trend health and rehabilitation
Carthage, Ms
04.2024 - 12.2025
Monitored vital signs and reported changes to nursing staff.
Assisted patients with daily living activities and personal hygiene.
Maintained cleanliness and organization of patient care areas.
Key Holder
Dollar General
Walnut Grove, Mississippi
03.2022 - 07.2023
Managed store operations during shifts, ensuring adherence to company policies.
Trained new employees on customer service and store procedures.
Assisted customers with product inquiries and transactions at the register.
Monitored inventory levels and restocked shelves.
Opened and closed the store, ensuring security protocols were followed.
Handled cash and balanced registers at the end of shifts for accuracy.