Sinil Ralph
Richmond,VA
Summary
Experienced customer service professional with excellent communication and problem-solving skills. Proven track record of effectively addressing customer inquiries and resolving complaints, consistently maintaining high levels of customer satisfaction. Demonstrated ability to achieve business goals through efficient customer service practices.
Overview
4
4
years of professional experience
Work History
Flooring Installer
Strong Point Flooring
04.2023 - Current
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
Barista
Starbucks, Barista
03.2022 - 01.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Helped management keep adequate supply on hand by notifying of shortages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Returns Lead
Amazon
02.2021 - 12.2022
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted in the development of new policies and procedures for handling returns, resulting in a more organized system.
- Partnered with representatives from different carriers to arrange materials shipments.
Sales and Marketing Agent
Aura Management Consultant &training
05.2021 - 11.2022
- Enhanced sales processes by analyzing performance data and identifying areas for improvement.
- Contributed to product development initiatives by gathering valuable feedback from existing customers regarding desired features or improvements.
- Increased customer satisfaction through timely follow-ups, addressing concerns, and providing tailored solutions.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
Retail Sales Associate
Target
09.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created a positive environment for their shopping experience.
Education
No Degree -
J. Sargeant Reynolds
Richmond, VA07.2024
ADVANCED DIPLOMA -
Mills E. Godwin Highschool
Richmond, VA06.2020
Skills
- Spanish Intermediate
- Active Listening
- Empathy
- Conict Resolution
- Patience
- Excellent work ethic
- Task Delegation
- Attention to Detail
- Time Management
- Problem-Solving
- Reliability
- Multitasking
- Team Collaboration
- Organizational Skills
- Relationship Building
- Team building
- Task Prioritization
- Professionalism
- Hardwood installation
- Deadline Management
- Proper tool usage
- Excellent people skills
- Flexible Schedule
- Friendly and Helpful
- Organization
- Team Leadership
- Product Knowledge
- Building Customer Loyalty
- Team Player
- Food Preparation
- Analytical Thinking
- Exceptional customer service
Timeline
Flooring Installer
Strong Point Flooring
04.2023 - Current
Barista
Starbucks, Barista
03.2022 - 01.2024
Sales and Marketing Agent
Aura Management Consultant &training
05.2021 - 11.2022
Returns Lead
Amazon
02.2021 - 12.2022
Retail Sales Associate
Target
09.2020 - 10.2021
No Degree -
J. Sargeant Reynolds
ADVANCED DIPLOMA -
Mills E. Godwin Highschool
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