Sinothando Matomela
Wisconsin Dells,WI
Summary
I'm a BBA in Management graduate from the University of Wisconsin-Platteville, as well as a Tourism Management practitioner with a strong work ethic and a results-driven mindset. I’m known for building great relationships, staying calm under pressure while maintaining a positive attitude, and thriving in fast-paced environments. As a dependable team player, I consistently deliver high-quality work on time, whether I’m working independently or with a team.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Team Associate
Kohl's Corp
2025 - 2026
- Delivered exceptional customer service, assisting customers with product selection, returns, and omni channel services
- Fulfilled and prepared online and in-store pickup orders, ensuring accuracy and timeliness to enhance the customer experience.
- Utilized handheld inventory scanners and mobile POS systems to locate merchandise, complete stock counts, and manage transfers.
- Demonstrated flexibility by taking on various roles during peak seasons (e.g., cashier, stockroom, floor support) and adapting to changing priorities.
- Collaborated with team members and supervisors to meet daily operational goals, sales targets, and customer satisfaction metrics.
Sales Representative
Bluegreen Vacations
01.2024 - 01.2024
- Assessed customer vacation desires, preferences, and financial budget
- Clarified ownership options, pricing, and investment opportunities.
- Answered customer inquiries regarding costs, maintenance fees, and contract terms.
- Negotiated and finalized agreements with clients.
- Maintained compliance with legal and company regulations throughout the sales process.
Rotational Position
Kalahari Resorts & Conventions
01.2019 - 01.2021
- Received payments and recorded receipts for services.
- Updated company databases and visitor logs with daily data and incident information
- Heard and resolved complaints from customers and the public.
- Interacted with management and colleagues to resolve important administrative matters.
- Coordinated with other departments to facilitate efficient operations throughout the
- Prepared meeting and training rooms for conferences and special events.
Education
Bachelors of Arts - Business Administration And Management
University of Wisconsin-Platteville
Platteville, WIDiploma - Tourism Management
Nelson Mandela University
Port Elizabeth, SASkills
- Communication skills
- Analytical & Problem
- Tech savvy
- Solving skills
- Time Management
- Leadership & Training
- Software Proficiency
- Project Management
- Financial Statement Analysis
Certification
- Honors Society Certificate
- Professional Tourism Practitioner
Timeline
Sales Representative
Bluegreen Vacations
01.2024 - 01.2024
Rotational Position
Kalahari Resorts & Conventions
01.2019 - 01.2021
Team Associate
Kohl's Corp
2025 - 2026
Bachelors of Arts - Business Administration And Management
University of Wisconsin-Platteville
Diploma - Tourism Management
Nelson Mandela University