Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Languages
Timeline
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Sintayehu Jobire

Sintayehu Jobire

Silver spring,Maryland

Summary

Dynamic leader with a proven track record at Ethiopian Airlines, enhancing client relationships and spearheading data-driven solutions. Excelled in team building, leadership, and leveraging Power BI for strategic insights, driving notable contract renewals. Expert in client communication and process improvement, consistently delivering tailored strategies to meet evolving needs and boost customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Leader Key Global Accounts

Ethiopian Airlines
06.2022 - 07.2024
  • Nurtured and enhanced client relationships as the primary point of contact, driving an increase in contract renewals over two years through effective communication and customized solutions.
  • Conducted regular client business reviews to assess evolving needs, and deliver tailored strategies and recommendations, enhancing customer satisfaction and retention.
  • Developed and implemented interactive Power BI dashboards and reports to visualize key performance indicators (KPIs), and effectively communicate insights to stakeholders.
  • Partnered with cross-functional teams to establish service-level requirements, analyze business challenges, and craft data-driven solutions, while performing ad-hoc analyses to support sales objectives and drive growth.
  • Proactively monitored industry trends and market dynamics to identify potential risks and opportunities for clients and the business.
  • Produced comprehensive account performance reports and sales forecasts for internal teams, including detailed top customer analyses to inform strategic decision-making.
  • Provided responsive and efficient customer support, swiftly addressing issues, and orchestrating effective solutions to maintain high client satisfaction levels.

Team Leader Customer Service Import, Export, Transit Cargo Handling

Ethiopian Airlines
09.2015 - 06.2022
  • Led export, import, and transit cargo operations, ensuring compliance with policies and regulations while managing flight schedules, changes, and special services
  • Optimized transit times, established new trade lanes, and improved service delivery through enhanced efficiency and streamlined resource allocation
  • Developed protocols for specialized cargo handling, partnered with quality assurance teams, and fostered relationships with industry partners and customs authorities
  • Enforced safety and quality policies, provided staff mentorship, and demonstrated exceptional negotiation skills in resolving operational challenges

Customer Service Representative

Ethiopian Airlines
05.2011 - 05.2022
  • Managed ramp operations, overseeing load reconciliation and specialized cargo handling for arriving and departing flights
  • Optimized shipment handling and aircraft capacity utilization through collaboration with space control and customers, creating efficient load plans for outbound flights
  • Ensured regulatory compliance by managing cargo documentation, verifying consignment status, and conducting shipment charge validation against tariffs and contracts
  • Coordinated inter-departmental efforts, analyzed flight handling reports, and supported import customers with cargo clearance, while performing administrative duties like ULD control and statistical analysis

Assistant Lecturer

Entoto Polytechnic College
09.2007 - 12.2010
  • Enhanced student engagement and overall class performance through innovative TVET teaching materials and comprehensive learning resources
  • Implemented robust evaluation system with challenging assignments and detailed feedback, improving student skill retention
  • Spearheaded curriculum enhancements via faculty collaboration, increasing course relevance to industry standards
  • Fostered interdisciplinary cooperation, aligning course content with real-world applications and boosting post-graduation employable rates

Education

Bachelor of Arts - Economics

Mekelle University
01.2007

Skills

  • Teamwork and collaboration
  • Team building
  • Team supervision
  • Coaching
  • Leadership
  • Client communication
  • Complaint resolution
  • Performance evaluations
  • Process improvement
  • Sales expertise
  • Documentation and reporting

Certification

  • Diploma in Marketing and Salesmanship, Ethiopian Aviation Academy, 04/01/11
  • Diploma in Freight Forwarding and Logistics Management, International Federation of Freight Forwarders Association, 07/01/18
  • Certificate in Customs Valuation and Clearance, Ethiopian Customs Commission, 11/01/12

Hobbies and Interests

  • Listening Music
  • Watching Movies

References

Available upon Request

Languages

  • English
  • Amharic

Timeline

Team Leader Key Global Accounts

Ethiopian Airlines
06.2022 - 07.2024

Team Leader Customer Service Import, Export, Transit Cargo Handling

Ethiopian Airlines
09.2015 - 06.2022

Customer Service Representative

Ethiopian Airlines
05.2011 - 05.2022

Assistant Lecturer

Entoto Polytechnic College
09.2007 - 12.2010

Bachelor of Arts - Economics

Mekelle University

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Sintayehu Jobire