Sinthia Garcia
Poteet,TX
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues with a positive attitude and with willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Professional Wait Staff
Angelica's Restaurant
10.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Representative Team Leader
Dollar General
07.2022 - 10.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Team Leader Manager
Jack In The Box
03.2021 - 01.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Education
Associate of Applied Science - Business & Entrepreneurship
Palo Alto College
San Antonio, TX05.2024
High School Diploma -
Poteet High School
Poteet, TX06.2022
Skills
- Bilingual
- Natural Resources
- Sales Techniques
- Staff Motivation and Discipline
- Customer Loyalty
- Customer Inquiries
- Conflict and Complaint Resolution
- Persuasive Techniques
- Effective Customer Communication
- Customer Service and Assistance
- Customer Relations
Certification
- ANSI Food Handler Certification'
- TABC
Languages
Spanish
Native or Bilingual
Timeline
Professional Wait Staff
Angelica's Restaurant
10.2022 - 06.2023
Sales Representative Team Leader
Dollar General
07.2022 - 10.2022
Team Leader Manager
Jack In The Box
03.2021 - 01.2022
Associate of Applied Science - Business & Entrepreneurship
Palo Alto College
High School Diploma -
Poteet High School
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