Jessica Stark
Mercer,MO
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Personable Production Resource Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic company initiatives. Strong analytical skills and committed to implementing company policies and procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Professional Wait Staff
Crazy Horse Cafe
08.2021 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Production Resource Specialist
Smithfield Foods Hog Production
06.2005 - Current
- Utilized diverse instructional strategies to engage employees and improve grasp of material.
- Identified useful resources and coordinated referrals.
- Helped formulate standard operating plans and complied with all outlined improvement goals.
- Conducted assessments of employees and facilities to evaluate certifications, benchmarks, and production targets.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Associate of Applied Science - Accounting
Purdue Global
West Lafayette, IN06.2025
High School Diploma -
Lineville-Clio High School
Lineville05.2004
Skills
- Guest Relations Management
- Food Sales and Promotion
- Conflict and Complaint Resolution
- Onboard New Hires
- Instructional Strategies
- In-Person and Telephone Interviewing
- Analytical and Critical Thinking
- Time Tracking and Payroll Administration
- Training Development and Execution
- Complaint Handling
- Manage Employee Relations
- Microsoft Office
Timeline
Professional Wait Staff
Crazy Horse Cafe
08.2021 - Current
Production Resource Specialist
Smithfield Foods Hog Production
06.2005 - Current
Associate of Applied Science - Accounting
Purdue Global
High School Diploma -
Lineville-Clio High School
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