Litzy Goicochea
Central Islip,NY
Summary
Energetic and enthusiastic Early Childhood Student with one year of experience with 3-5 year old children. Able to promote development through a variety of learning experiences and can communicate with patience and understanding. Able to communicate in both Spanish and English. Has retail experience. Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment. Efficient Wait Staff Member recognized for high productivity and ability to complete tasks swiftly. Possess specialized skills in order management, customer service, and table setting that ensure seamless dining experiences. Excel in communication, teamwork, and adaptability, crucial for thriving in fast-paced dining environments. Committed to enhancing customer satisfaction through attentive service and quick problem resolution. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced Wait Staff Member with background in upscale dining environments. Skills include exceptional customer service, ability to handle high-pressure situations, and strong knowledge of food and beverage pairings. Notable for improving overall guest satisfaction through effective communication and problem-solving skills High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wait Staff Member
The Bristal Assisted Living
Lake Grove, NY
08.2024 - Current
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Early Childhood Education Student
Milliken Technical Center
Oakdale
09.2023 - 06.2024
- Plan, prepare and conduct preschool activities for Storytelling, Art, Music, Science, Math and Language
- Manage and guide children's behavior and communicate positively and effectively with the children.
Retail Associate
primark
Town
10.2023 - 04.2024
- Responsibilities; cashier
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
picker
satco
Town
06.2022
- Responsibilities; pick out orders and send them to the packing area
- Verified accuracy of items picked, packed and shipped to customers.
- Received and processed customer orders for merchandise in a timely manner.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
Education
High School Diploma -
Brentwood Ross High School
Town, NY06-2024
Some College (No Degree) - Early Childhood Education
Suffolk Community College
Brentwood, NYFirst Year Certificate of Completion - Early Childhood Education
Milliken Technical Center
Oakdale, NYSkills
- Order Management
- Menu knowledge
- Food allergy awareness
- POS System Operation
- Handling Complaints
- Supply Restocking
- Professional Appearance
- Menu Memorization
- Safe Food Handling
- Guest Engagement
- Table Bussing
- Food Running
- Table Setting
- High-volume dining
- Special dietary requirements
- Sales expertise
- Price memorization
- Dining customer service
- Guest Relations Management
- Check payment processing
- Guest Seating
- Table setting arrangements
- Sales Techniques
- Cash Handling
- Suggestive Selling
Awardsaccomplishments
Honor roll certification
Communityservicevolunteer
- Volunteered at Liga de Justicia to help out people
- Volunteered at an English learning class
Relatedexperience
- 09/2023-06/2024, Milliken Technical Center, Oakdale, NY, Early Childhood Education Student, Plan, prepare and conduct preschool activities for Storytelling, Art, Music, Science, Math and Language., Manage and guide children's behavior and communicate positively and effectively with the children.
- 10/20/2023, Primark, Town, NY, Retail Associate, Cashier
Skillstrainings
- Foundations in Health and Safety
- Bilingual
- Cashier training
- Retail associate
Hobbies and Interests
- Working with kids
- Helping out other people
Languages
Spanish
Full Professional
Certification
- honor roll
References
References available upon request.
Timeline
Wait Staff Member
The Bristal Assisted Living
08.2024 - Current
Retail Associate
primark
10.2023 - 04.2024
Early Childhood Education Student
Milliken Technical Center
09.2023 - 06.2024
picker
satco
06.2022
- honor roll
High School Diploma -
Brentwood Ross High School
Some College (No Degree) - Early Childhood Education
Suffolk Community College
First Year Certificate of Completion - Early Childhood Education
Milliken Technical Center
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