Teisha Bent

•Coordinate daily staffing schedules for Resident Care Aides, HHAs, and LPN Supervisors.

• Handle last-minute scheduling changes and call-outs while maintaining proper staffing levels.

• Assist in recruiting, hiring, and onboarding staff using Acquire software.

• Maintain resident records, ensuring all documentation meets Department of Health (DOH) standards.

• Upload resident information into electronic health records (EHR) using PointClickCare.

• Assist with administrative tasks, including obtaining pre-admission documentation and managing resident files.

• Plan and organize cultural and recreational activities for staff members.

• Communicate with families, physicians, and pharmacists regarding resident care needs.

• Managed front desk operations in a 24/7 facility, overseeing a team of six receptionists.

• Provided warm and professional assistance to residents, families, and visitors.

• Answered and directed calls for multiple departments, ensuring efficient communication.

• Scheduled appointments, meetings, and conference calls for management.

• Organized and facilitated resident move-ins, coordinating logistics with the Marketing Department.

• Processed rent payments, scanned and deposited checks, and managed sensitive financial documents.

• Handled incoming and outgoing mail, packages, and messenger services (FedEx, USPS, UPS).

• Maintained a clean and welcoming reception area to ensure a positive first impression.

• Assisted in staff scheduling, payroll processing, and administrative support for department heads.

• Managed front desk and concierge services, ensuring a seamless experience for residents.

• Answered calls, assisted with inquiries, and scheduled resident events and classes.

• Supervised deliveries, inventory, and supply management for facility operations.

• Trained and managed front desk staff, ensuring excellent customer service.

• Processed payments, maintained financial records, and assisted with budgeting.

• Resolved resident concerns and coordinated with various departments for problem resolution.