Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Montero

Paterson

Summary

Dynamic professional with a proven track record at Bristal Assisted Living, excelling in cleaning techniques and guest services. Adept at conflict resolution and maintaining organization, I consistently enhanced guest satisfaction through meticulous attention to detail and effective communication. Committed to delivering exceptional results in fast-paced environments.

Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.

Overview

5
5
years of professional experience

Work History

Housekeeper

Bristal Assisted Living
Waldwick
09.2022 - Current
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Organized closets with hangers for guests' clothing items.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Customer Service Representative

Adora furniture
Paterson
01.2021 - 04.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.

Customer Service Cashier

Army Navy Store
Woodhaven
09.2020 - 01.2021
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Balanced cash drawers at the end of each shift.
  • Assisted customers with locating merchandise within the store.
  • Packaged finished products for shipping or delivery.
  • Reviewed and updated shipping policies and procedures.
  • Prepared shipments by wrapping items, placing in shipping boxes or containers, weighing, and attaching shipping labels.

casher

McDonald's
652 Meeker Ave,Brooklyn, NY 11222, BROOKLYN
08.2018 - 02.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Also help people solve some issues and questions about the menu and pricing.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Make people life easy by ordering by drive thru and always given them a good costumer service.

Education

High School Diploma -

Martin Luther King
Manhattan, NY
06-2018

Skills

  • Cleaning techniques
  • Linen management
  • Time management
  • Guest services
  • Customer service
  • Organization skills
  • Conflict resolution
  • Communication skills
  • Team collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Housekeeper

Bristal Assisted Living
09.2022 - Current

Customer Service Representative

Adora furniture
01.2021 - 04.2021

Customer Service Cashier

Army Navy Store
09.2020 - 01.2021

casher

McDonald's
08.2018 - 02.2019

High School Diploma -

Martin Luther King

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Mariana Montero