Sintia Figueroa
Tampa,FL
Overview
15
15
years of professional experience
Work History
PERSONAL BANKER OFFICER
Wells Fargo
Tampa
03.2022 - 04.2023
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Supported customer confidentiality and security with stringent discretion
- Adhered to security and regulatory requirements surrounding financial transactions
- Guided customers in selecting appropriate financial products for individual needs
- Followed procedures for removing accounts for dormancy
- Followed department policies and completed required paperwork for each transaction
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Resolved problems and discrepancies concerning customers' accounts
- Monitored bank vaults to ensure cash balances were correct
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Created continuous client relationships by providing knowledgeable information on banking products and services
- Performed teller duties as required
- Executed wire transfers of funds
- Needed for opening accounts and renting safe-deposit boxes
- Compiled information about new accounts, enter account information into computers and file related forms and other documents
- Processed loan applications.
TELLER ASSOCIATE
Wells Fargo
Tampa
12.2017 - 03.2022
- Assisted management in bank opening and closing procedures
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Drafted currency and transaction reports at close of each business day
- Followed department policies and completed required paperwork for each transaction
- Processed ATM deposits and reconciled against reports
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Responded to banking inquiries and requests from customers
- Monitored data and security systems to reduce risk and report irregularities.
FRONT-END ASSISTANT
Fresh Market
Tampa
10.2012 - 12.2017
- Maintained inventory and store visual presentation to meet customer needs
- Attended training to refresh on current procedures and learn process improvements
- Greeted and informed customers of products, fostering positive store experiences
- Partnered with security and loss prevention, minimizing shrink
- Built and maintained positive working relationships with co-workers
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers
- Resolved and de-escalated issues to address customer concerns
- Reconciled and prepared bank deposits
- Employed technology systems to locate products or place online customer orders
- Enforced store safety and cleanliness standards, reducing hazards.
SHIFT MANAGER
Subway
Tampa
10.2008 - 08.2012
- Recruited prospective employees and assisted with interviewing process
- Promoted store specials and limited-time offers to customers
- Maintained knowledge of store products and services to make recommendations to customers
- Communicated important company information and policy changes to staff members
- Tracked store inventories and replenished item levels by ordering new products
- Set employee schedules and made staffing adjustments to get shifts covered
- Taught newly hired team members and shift managers business policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds.
Education
HIGH SCHOOL -
Chamberlain Adult School
Skills
- Bilingual
- Sales & Communication
- Financial Advising
- Account Closing
- Loans
- Banking
- Foreign Currency Exchanges
- Customer Service and Assistance
- Phone Inquiries
- Consumer Banking
- Loan Application Assessment
Languages
Spanish
Timeline
PERSONAL BANKER OFFICER
Wells Fargo
03.2022 - 04.2023
TELLER ASSOCIATE
Wells Fargo
12.2017 - 03.2022
FRONT-END ASSISTANT
Fresh Market
10.2012 - 12.2017
SHIFT MANAGER
Subway
10.2008 - 08.2012
HIGH SCHOOL -
Chamberlain Adult School