Sintija Varga
Customer Experience & Operations Specialist | Project Manager | B2C Sales Expert
Zrenjanin
Summary
Now seeking a long-term, full-time opportunity in Customer Operations, Dispatch Operatios, Management, or Project Coordination, where I can use my leadership experience, multilingual abilities, and deep understanding of customer service to contribute to team success and business growth.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Project Manager (Hungarian Market)
Skeepers
04.2025 - Current
- Oversaw product review campaigns and ambassador management for Hungarian markets
- Translated content and ensured high-quality subtitles and localization in marketing videos
- Edited and optimized customer-submitted video reviews for brand use
- Managed onboarding of new ambassadors, ensuring they submitted all required documentation
- Communicated with customers via email and chat, offering technical support and brand guidance
- Delivered polished, brand-aligned video content for approval by senior managers
Sales & Customer Support Specialist – B2C
Speediance
11.2024 - 06.2025
- Manage end-to-end customer communication (phone, email, Gorgias) for global fitness equipment brand
- Provide detailed product info, pricing, and pre-sale guidance to prospective buyers
- Handle returns, warranties, missing item claims, and order delays with a solution-first approach
- Coordinate logistics, import/export documentation, and shipping issues
- Troubleshoot technical issues with customers and guide setup and usage
- Work across Shopify, Gorgias, and internal CRM tools to track orders and manage sales funnels
- Collaborate with finance on discounts, invoice issues, and payment confirmations
- Contributed directly to monthly sales growth by converting leads into successful purchases
Team Leader – Dispatch & Customer Support
RMA Chauffeured Transportation
08.2023 - 06.2025
- Led and coached a remote team of dispatch agents to meet operational KPIs
- Oversaw shift schedules, performance reviews, agent evaluations, and workflow improvements
- Implemented SOPs for dispatch and support functions to increase efficiency and reduce errors
- Acted as escalation point for critical issues, ensuring high levels of client satisfaction
Customer Support & Dispatcher
RMA Chauffeured Transportation
06.2021 - 08.2023
- Delivered high-quality multi-channel support (phone, live chat, and email) to premium clients in a fast-paced transportation environment
- Scheduled and coordinated driver assignments, ensuring optimal route planning and timely service delivery
- Monitored trips in progress in real-time, providing live updates and support to both drivers and customers
- Managed and updated customer reservations, proactively troubleshooting issues and last-minute changes
- Acted as the central communication point between dispatch, drivers, and customer service to ensure a seamless customer journey
- Resolved time-sensitive issues such as delays, location mismatches, and client concerns with professionalism and urgency
- Maintained detailed records and ensured CRM data accuracy for all interactions and booking updates
- Assisted with escalated customer inquiries and contributed to long-term client satisfaction and retention
- Trained new team members on dispatch tools, procedures, and customer service best practices
- Played a key role in maintaining a 95%+ client satisfaction rating across all service touchpoints
Education
M.D. - Engineering Management
Technical Faculty "Mihajlo Pupin"
Zrenjanin 05.2001 -
Bachelor's Degree - Engineering Management
Technical Faculty "Mihajlo Pupin"
Zrenjanin 05.2001 -
High School Diploma -
Ekonomsko-trgovinska Škola "Jovan Trajković"
Zrenjanin 05.2001 -
Skills
Customer Service & CRM (Gorgias, Zendesk, GroundWidgets)
Languages
English
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Timeline
Project Manager (Hungarian Market)
Skeepers
04.2025 - Current
Sales & Customer Support Specialist – B2C
Speediance
11.2024 - 06.2025
Team Leader – Dispatch & Customer Support
RMA Chauffeured Transportation
08.2023 - 06.2025
Customer Support & Dispatcher
RMA Chauffeured Transportation
06.2021 - 08.2023
M.D. - Engineering Management
Technical Faculty "Mihajlo Pupin"
05.2001 -
Bachelor's Degree - Engineering Management
Technical Faculty "Mihajlo Pupin"
05.2001 -
High School Diploma -
Ekonomsko-trgovinska Škola "Jovan Trajković"
05.2001 -
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