Sintija Varga
Customer Operations & Dispatch Specialist
Serbia
Summary
Experienced professional in Dispatch Operations, Customer Support, and Team Coordination, leveraging leadership skills, multilingual abilities, and extensive customer service expertise to drive efficiency, enhance client satisfaction, and support team success.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Project Manager (Hungarian Market)
Skeepers
04.2025 - Current
- Oversaw product review campaigns and ambassador management for Hungarian markets
- Translated content and ensured high-quality subtitles and localization in marketing videos
- Edited and optimized customer-submitted video reviews for brand use
- Managed onboarding of new ambassadors, ensuring they submitted all required documentation
- Communicated with customers via email and chat, offering technical support and brand guidance
- Delivered polished, brand-aligned video content for approval by senior managers
Sales & Customer Support Specialist – B2C
Speediance
11.2024 - 06.2025
- Manage end-to-end customer communication (phone, email, Gorgias) for global fitness equipment brand
- Provide detailed product info, pricing, and pre-sale guidance to prospective buyers
- Handle returns, warranties, missing item claims, and order delays with a solution-first approach
- Coordinate logistics, import/export documentation, and shipping issues
- Troubleshoot technical issues with customers and guide setup and usage
- Work across Shopify, Gorgias, and internal CRM tools to track orders and manage sales funnels
- Collaborate with finance on discounts, invoice issues, and payment confirmations
- Contributed directly to monthly sales growth by converting leads into successful purchases
Team Leader – Dispatch & Customer Support
RMA Chauffeured Transportation
08.2023 - 06.2025
- Led and coached a remote team of dispatch agents to meet operational KPIs
- Oversaw shift schedules, performance reviews, agent evaluations, and workflow improvements
- Implemented SOPs for dispatch and support functions to increase efficiency and reduce errors
- Acted as escalation point for critical issues, ensuring high levels of client satisfaction
Customer Support & Dispatcher
RMA Chauffeured Transportation
06.2021 - 08.2023
- Delivered high-quality multi-channel support (phone, live chat, and email) to premium clients in a fast-paced transportation environment
- Scheduled and coordinated driver assignments, ensuring optimal route planning and timely service delivery
- Monitored trips in progress in real-time, providing live updates and support to both drivers and customers
- Managed and updated customer reservations, proactively troubleshooting issues and last-minute changes
- Acted as the central communication point between dispatch, drivers, and customer service to ensure a seamless customer journey
- Resolved time-sensitive issues such as delays, location mismatches, and client concerns with professionalism and urgency
- Maintained detailed records and ensured CRM data accuracy for all interactions and booking updates
- Assisted with escalated customer inquiries and contributed to long-term client satisfaction and retention
- Trained new team members on dispatch tools, procedures, and customer service best practices
- Played a key role in maintaining a 95%+ client satisfaction rating across all service touchpoints
Education
M.D. - Engineering Management
Technical Faculty "Mihajlo Pupin"
Zrenjanin 05.2001 -
Bachelor's Degree - Engineering Management
Technical Faculty "Mihajlo Pupin"
Zrenjanin 05.2001 -
High School Diploma -
Ekonomsko-trgovinska Škola "Jovan Trajković"
Zrenjanin 05.2001 -
Skills
Customer Service & CRM (Gorgias, Zendesk, GroundWidgets)
eCommerce Tools (Shopify, Order/Return Systems)
Project Management & Team Leadership
Dispatch & Operations
Multilingual Communication & Localization
Technical Troubleshooting
MS Office, Google Workspace, Slack, Microsoft Teams
Languages
English
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Timeline
Project Manager (Hungarian Market)
Skeepers
04.2025 - Current
Sales & Customer Support Specialist – B2C
Speediance
11.2024 - 06.2025
Team Leader – Dispatch & Customer Support
RMA Chauffeured Transportation
08.2023 - 06.2025
Customer Support & Dispatcher
RMA Chauffeured Transportation
06.2021 - 08.2023
M.D. - Engineering Management
Technical Faculty "Mihajlo Pupin"
05.2001 -
Bachelor's Degree - Engineering Management
Technical Faculty "Mihajlo Pupin"
05.2001 -
High School Diploma -
Ekonomsko-trgovinska Škola "Jovan Trajković"
05.2001 -