Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patrick Narea

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

Relationship-focused account management professional with experience supporting retail accounts, enterprise customers, and cross-functional operations. Recognized for building trust with customers, understanding their business needs, and delivering practical solutions that improve both customer satisfaction and operational performance. Combines analytical decision-making with hands-on execution to help customers succeed while driving long-term business growth.

Overview

6
6
years of professional experience

Work History

Sales Account Manager (Relief)

Reyes Coca-Cola Bottling
Madison, WI
05.2026 - 07.2026
  • Provided temporary territory coverage across 50+ retail accounts, maintaining uninterrupted ordering, merchandising, and customer service during primary account manager absences
  • Analyzed sales trends, inventory levels, seasonal demand, and promotional activity to determine optimal product order quantities
  • Executed merchandising initiatives including shelf replenishment, promotional displays, product rotation, and planogram compliance
  • Recommended new products and executed promotions to expand product assortment and enhance customer engagement
  • Adapted quickly to unfamiliar territories, building trust with store managers while ensuring consistent execution across diverse retail accounts

General Merchandise & Presentation Team Lead

Target
Fitchburg, Wisconsin
08.2023 - 03.2026
  • Led daily operations for teams of 30-60 employees, coaching performance in merchandising, inventory, and fulfillment to enhance overall team effectiveness
  • Directed merchandising and inventory projects totaling 100+ labor hours, facilitating new product launches and seasonal transitions to ensure timely execution
  • Improved inventory accuracy and fulfillment processes, reducing Item Not Found rates ~ 20%
  • Redesigned freight processing workflows, reducing truck unload time ~ 33%
  • Partnered with vendors and store leadership to enhance merchandising execution, increase inventory availability, and elevate operational performance
  • Trained team leads throughout the district

Owner

Independent eCommerce Business
05.2022 - 04.2023
  • Founded online retail business, achieving $3,000 monthly revenue, ensuring 100% positive eBay customer satisfaction across 250+ transactions

Customer Success Manager

Panoptyc
Remote
04.2021 - 04.2022
  • Managed the success of 50+ enterprise customer accounts, serving as the primary point of contact from on-boarding through implementation and ongoing support
  • Led global remote customer support team to deliver technical support for enterprise SaaS customers, enhancing service quality
  • Coordinated resolution of technical and operational challenges for 50+ major retail organizations across 20,000+ locations worldwide
  • Acted as the liaison between enterprise customers, executive leadership, internal departments, and external software consultants to coordinate complex operational initiatives
  • Implemented Zendesk and integrated KPI reporting, enhancing customer support visibility and operational performance
  • Documented and standardized operating procedures and automated internal workflows

Customer Support Team Lead

FitFighter
Remote
10.2020 - 04.2021
  • Promoted to Customer Support Team Lead within three months in recognition of strong performance and leadership
  • Managed customer support operations for rapidly growing company featured on SharkTank
  • Analyzed customer feedback and support metrics, leading to improved first-contact resolution and enhanced customer experience
  • Developed customer support processes, driving operational consistency and increasing team efficiency
  • Led the development of IT policy and security standard operating procedures

Education

Bachelor of Science - Mathematics

University of Wisconsin - Milwaukee

Minor: Physics & Computer Science

Capstone Project: Finite Projective Planes in the Game 'Spot It?

Data Science Certificate -

General Assembly

Final Project: Analyzing and Modeling the Secondary Market of a Collectible Card Game

Skills

CRM & Support: HubSpot, CRM, Zendesk, Gorgias, Microsoft Excel

Business: Account Management, Customer Success, Merchandising, Sales Analysis, Inventory Management

Languages

Spanish
Professional

Timeline

Sales Account Manager (Relief) - Reyes Coca-Cola Bottling
05.2026 - 07.2026
General Merchandise & Presentation Team Lead - Target
08.2023 - 03.2026
Owner - Independent eCommerce Business
05.2022 - 04.2023
Customer Success Manager - Panoptyc
04.2021 - 04.2022
Customer Support Team Lead - FitFighter
10.2020 - 04.2021
University of Wisconsin - Milwaukee - Bachelor of Science, Mathematics
General Assembly - Data Science Certificate,
Patrick Narea