Resigha Williams
Philadelphia,Pennsylvania
Summary
Customer-focused professional delivering high-quality support in fast-paced environments. Efficiently manages high-volume communications via phone, email, and chat while achieving strong customer satisfaction scores. Proficient in CRM platforms and remote collaboration tools, effectively resolving issues and enhancing client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sprouts Farmer Market
Philadelphia, Pennsylvania
07.2025 - Current
- Deliver high-quality customer service in a fast-paced retail environment while resolving customer concerns professionally and efficiently.
- Utilized conflict resolution and problem-solving techniques to de-escalate customer concerns, ensuring satisfaction.
- Process transactions, refunds, exchanges, and customer requests while maintaining accuracy and compliance with company procedures.
- Maintained strong communication and multitasking skills while managing high customer volume and urgent requests.
- Collaborated with team members and department leadership to enhance customer experience and streamline operations.
- Demonstrated adaptability, leadership potential, and attention to detail in daily operations and customer interactions.
Remote Customer Support Specialist
Self-Employed Freelance Support Services
, Remote
05.2022 - 06.2025
- Responded to customer inquiries through email, chat, and social media support channels with professionalism and empathy.
- Identified solutions for customer complaints and technical issues, escalating concerns to ensure timely communication and maintain customer satisfaction.
- Facilitated customer retention through relationship-building and proactive communication, implementing service recovery strategies to address concerns.
- Provided virtual customer support and administrative assistance for online businesses and digital platforms.
- Coordinated scheduling, account updates, customer follow-ups, and data entry tasks using cloud-based systems to enhance operational efficiency.
- Utilized CRM platforms, remote collaboration tools, and workflow management systems to maintain organization and productivity.
Client Service Specialist
Amazon Customer Service
, Remote
01.2018 - 04.2022
- Provided remote customer support through phone, email, and live chat while maintaining high customer satisfaction scores.
- Assisted customers in troubleshooting, product education, account access, refunds, and service-related concerns, improving resolution times.
- Managed customer accounts by processing orders, updating account information, tracking service requests, and documenting interactions within CRM systems.
- Collaborated with billing, technical support, and operations teams to resolve escalated issues, enhancing overall customer experience.
- Maintained accurate customer documentation and case management records, ensuring effective tracking and follow-up of customer interactions.
- Worked independently in a remote environment while meeting productivity metrics, response times, and quality assurance standards.
- Comparable Experience Keywords
Education
Associate of Applied Science - Healthcare
Southern New Hampshire University
Online05-2027
Skills
- Customer Relationship Management (CRM)
- Zendesk
- Salesforce CRM
- HubSpot CRM
- Freshdesk
- Gorgias
- Live Chat Support
- Email Support
- Call handling
- Remote Customer Service
- Ticketing Systems
- Microsoft Office Suite
- Google Workspace
- Microsoft Excel
- Google Sheets
- Slack
- Zoom
- Team Coordination
- Conflict Resolution
- Order Processing
- Refund Processing
- Technical Support
- Customer Retention
- Account Management
- Multitasking
- Time Management
- Problem-Solving
- Communication skills
- Cross-Functional Collaboration
- CSAT expertise
Certification
- Google Customer Service Fundamentals (In Progress)
- Remote Work & Virtual Collaboration Training
- AI Productivity & Digital Communication Tools
Additional Information
Open to fully remote customer support, administrative assistant, virtual assistant, chat support, and client services positions., Experienced with remote communication platforms and digital workflow systems., Comfortable working flexible schedules, including weekends and evenings., Strong ability to learn new software systems quickly and adapt to changing workflows.
Timeline
Customer Service Representative
Sprouts Farmer Market
07.2025 - Current
Remote Customer Support Specialist
Self-Employed Freelance Support Services
05.2022 - 06.2025
Client Service Specialist
Amazon Customer Service
01.2018 - 04.2022
Associate of Applied Science - Healthcare
Southern New Hampshire University