Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Frierson

Dallas

Summary

Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Skilled in data entry,scheduling, and customer service. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

4
4
years of professional experience

Work History

Customer Service Representative

RemX Specialty Staffing
10.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Collections Specialist

Reprise Financial
02.2022 - 09.2023
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.

Social Media Analyst

Genpact
08.2019 - 09.2021
  • Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results.
  • Met multiple deadlines using strong task prioritization skills.
  • Monitored sensitive subjects on social media in relation to company or industry and alerted manager and corporate team in event of crisis.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.

Education

High School Diploma -

Frisch Liberty High
Frisco, TX

Medical Billing & Coding -

CCI Training
Arlington,TX

Skills

  • Customer relationship management (CRM)

  • Customer relationship management (CRM)

  • Customer relationship management (CRM)

  • Customer relationship management (CRM)

  • Customer relationship management (CRM)

Timeline

Customer Service Representative

RemX Specialty Staffing
10.2023 - 01.2024

Collections Specialist

Reprise Financial
02.2022 - 09.2023

Social Media Analyst

Genpact
08.2019 - 09.2021

High School Diploma -

Frisch Liberty High

Medical Billing & Coding -

CCI Training
Candace Frierson