IVORY CLAXTON
Washington,USA
Summary
Proven track record of effectively resolving customer issues and ensuring satisfaction. Strong communication skills and dedication to teamwork. Commitment to exceptional support and building positive customer relationships drives business growth. Adept at handling customer concerns and providing solutions that exceed expectations. Expertise in communication and teamwork enables delivery of exceptional customer service and contribution to organizational success.
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Patient Coordinator/ Sales Executive
Rejuve Plastic Surgery
Tysons Corner
01.2025 - Current
- Manage all incoming patient leads to schedule consultations and educate patients on procedure information while exceeding monthly target goals
- Primary liaison between patients and provider ensuring patients are prepared with procedure details and pre op requirements are met
- Provide exceptional customer service and support leading to high review rates, patient satisfaction, and returning customers
- Maintain accurate patient records and schedules via EMR, collect payments, prepare financial documents, patient intake, and consent forms to assist with bookkeeping tasks
- Coordinated patient scheduling and appointments to optimize clinic workflow and enhance patient experience.
- Managed patient inquiries and provided exceptional customer service, ensuring satisfaction and loyalty.
Customer Support Specialist
Inova Broadlands Family Practice
03.2023 - 01.2024
- Worked cross-functionally with Product, Engineering and Sales teams to identify and escalate complex issues, ensuring that customer satisfaction was maintained
- Resolves all customer subscription inquiries & account issues through Email & Zendesk, resolving technical and non-technical issues to provide exceptional support
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
Dental Receptionist
Smiles For Centreville -drs. Hutchison, Gorman, Jarrell, & Mooney
Centreville, VA
03.2020 - 03.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated communication between dental team and patients, ensuring clarity on treatment plans.
- Maintained accurate patient records using dental management software, improving data retrieval speed.
- Processed insurance claims and verified coverage to streamline billing operations.
- Trained new reception staff on office protocols and customer service standards.
- Implemented procedures for handling patient inquiries, improving satisfaction ratings.
- Coordinated with dental professionals to optimize patient flow and reduce wait times.
- Answered phone calls and messages for 100 -physician medical facility, scheduling appointments, and handling patient inquiries.
Account Manager
Andor Labs
Atlanta
01.2019 - 01.2021
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Led cross-functional teams to implement strategic marketing initiatives aligned with client objectives.
Leasing Consultant
Certified Financial LLC
Fredericksburg, VA
03.2018 - 02.2019
- Guided prospective tenants through leasing process, addressing inquiries and showcasing property features.
- Developed comprehensive knowledge of local rental market trends to enhance client advisement.
- Streamlined application processes to improve efficiency and reduce turnaround time for approvals.
- Collaborated with marketing team to create promotional materials, increasing community engagement and leasing inquiries.
- Trained new staff on best practices in customer service and property management systems.
Education
Bachelor of Science - Nursing
Northern Virginia Community College
Herndon, VA06-2026
Bachelor of Science - General Studies
University of Houston
Houston, TX05-2016
Skills
- Customer Service
- Technical Troubleshooting
- Ticket Management
- Payment Processing
- Customer Support
- Customer Relationship Management (CRM)
- Salesforce
- Sales Support
- Process Improvement
- Trello Asana Jira Zendesk Intercom Gorgias HubSpot Slack Microsoft Office Suite Google Suite Notion
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Electronic records management
- Office administration
Timeline
Patient Coordinator/ Sales Executive
Rejuve Plastic Surgery
01.2025 - Current
Customer Support Specialist
Inova Broadlands Family Practice
03.2023 - 01.2024
Dental Receptionist
Smiles For Centreville -drs. Hutchison, Gorman, Jarrell, & Mooney
03.2020 - 03.2022
Account Manager
Andor Labs
01.2019 - 01.2021
Leasing Consultant
Certified Financial LLC
03.2018 - 02.2019
Bachelor of Science - Nursing
Northern Virginia Community College
Bachelor of Science - General Studies
University of Houston