Siobhan Abitheira
Almont,MI
Summary
Dynamic professional with a strong background in special education support at Almont Community Schools. Proven ability in behavior management and effective communication, enhancing student engagement and learning outcomes. Skilled in crisis management and dedicated to fostering inclusive environments, ensuring every student receives the support they need to thrive.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Paraprofessional
Almont Community Schools
Almont, MI
01.2023 - Current
- Assisted educators in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating student engagement and promoting positive behavior.
- Collaborated with teachers to create instructional materials that enhance student learning experiences.
- Monitored student progress and provided feedback to teachers, contributing to tailored educational strategies.
- Coordinated small group activities, fostering collaborative learning and peer interaction among students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Business Owner
Self-employeed
Bruce Township, MI
10.2013 - Current
- Developed and implemented business strategies to enhance operational efficiency and profitability.
- Managed finances, including budgeting, forecasting, and expense tracking for sustainable growth.
- Oversaw marketing initiatives to increase brand awareness and customer engagement through digital platforms.
- Cultivated relationships with clients and suppliers, ensuring a reliable supply chain and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment focused on team success.
- Streamlined operations by optimizing workflows and incorporating technology solutions to improve productivity.
- Conducted regular performance reviews to assess team effectiveness and drive continuous improvement initiatives.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
Paraprofessional Substitute
Edustaff
Almont, MI
01.2018 - 01.2023
- Supported classroom instruction by assisting teachers with lesson delivery and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Fostered positive relationships with students, promoting a supportive and inclusive environment.
- Implemented behavior management strategies to enhance student focus and discipline.
Softball Umpire
Liberty Park
Sterling Heights, MI
02.2009 - 10.2017
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Communicated decisions effectively to players, coaches, and spectators during games.
- Maintained composure under pressure in fast-paced game environments.
- Observed player conduct and addressed rule violations promptly and professionally.
- Collaborated with fellow umpires to maintain consistency in officiating standards.
- Assessed game dynamics and adapted officiating style to enhance gameplay flow.
- Trained new umpires on rules, positioning, and decision-making processes for efficiency.
- Assisted in setting up fields prior to games, ensuring proper dimensions were maintained according to league specifications.
- Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
- Utilized gestures and audible signals to regulate play, signal infractions and communicate to participants and officials.
- Inspected sporting equipment and examined player records for compliance with event, age and safety regulations.
- Verified scoring calculations prior to final announcement of winner.
- Observed credentials of participants to determine eligibility guided by league rules and regulations.
- Participated in ongoing training sessions to enhance professional development as an umpire.
- Followed umpire mechanics and positions to make accurate calls for softball competitions.
- Handled administrative tasks such as submitting game reports and attendance records promptly after each match.
- Developed strong situational awareness skills that allowed for accurate judgment calls under pressure.
Customer Service Representative
Southeast Oakland Community Credit Union
Berkley, MI
11.2001 - 10.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account transactions with accuracy, ensuring compliance with credit union policies.
- Provided exceptional service by addressing member concerns and delivering tailored solutions.
- Trained new staff on customer service protocols, enhancing team efficiency and knowledge retention.
- Collaborated with cross-functional teams to streamline operations and enhance overall performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in processing loan applications and account openings with accuracy and efficiency.
- Maintained comprehensive knowledge of credit union products to provide informed support to members.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Cerificate - Massage Therapy
Irene's Myosmassology Institute
Southfield, MI05-2021
No Degree - General Studies
Central Michigan University
Mount Pleasant, Michigan, MI12-1999
High School Diploma -
Center Line High School
Center Line, MI06-1997
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Special education support
- Calm and patient demeanor
- CPR and first aid
- Computer skills
- Crisis management
- Test proctoring
- Customer service
- Attention to detail
- Driven and determined
Certification
- CPI Training
- CPR & First Aid Training
Timeline
Paraprofessional
Almont Community Schools
01.2023 - Current
Paraprofessional Substitute
Edustaff
01.2018 - 01.2023
Business Owner
Self-employeed
10.2013 - Current
Softball Umpire
Liberty Park
02.2009 - 10.2017
Customer Service Representative
Southeast Oakland Community Credit Union
11.2001 - 10.2006
Cerificate - Massage Therapy
Irene's Myosmassology Institute
No Degree - General Studies
Central Michigan University
High School Diploma -
Center Line High School