Dedicated Advocate Coordinator and Guardian ad Litem with robust background in child advocacy. Recognized for multidisciplinary collaboration yielding positive outcomes of complex and challenging cases. Analytical and investigative thinker adept at providing mentorship, knowledge, and compassion while maintaining the highest ethical standards.
Overview
6
6
Certifications
8
8
years of professional experience
Work History
Medical
Leave of Absence
12.2024 - 07.2026
Received full clearance to resume work responsibilities without needing any accommodations.
Pursued professional and educational development in social services, child welfare, advocacy, and intervention practices to enhance service delivery.
Advocacy Coordinator and Guardian Ad Litem
Child Advocates, Inc.
08.2023 - 12.2024
Appointed as Guardian ad Litem in 24 simultaneous child abuse or neglect cases, tasked with providing advocacy for the child's best interests.
Successfully achieved desired outcome in all cases using strategic case planning and through strong working relationships across disciplines.
Testified under Oath to Guardian ad Litem's findings and recommendations in accordance with the Texas Family Code and Holley Factors.
Supported volunteers by resolving concerns quickly, enhancing volunteer success, satisfaction, and retention.
Prepared reports and conducted internal audits to monitor monthly case activity compliance.
Active participant in permanency planning, advocating for family reunification or adoption when appropriate.
Used evidence-based practice for effective emotional and/or physical support to the child in times of crisis or disruption.
Participated in permanency planning, advocating for family reunification or adoption.
Monitored and verified parent's engagement in or compliance with Court ordered services as outlined in the Department's Family Plan of Service.
Provided ongoing support to volunteers, or alternatively, achieving a swift resolution of any concerns or problem areas in support of volunteer success, volunteer satisfaction, and volunteer retention.
Monitored child's well-being by identifying safety risks and implementing preventive measures.
Advocate Coordinator
CASA of West Central Illinois
03.2022 - 06.2023
Direct oversight and supervision of 30 Juvenile Abuse cases spanning three rural Illinois counties.
Conducted regular home visits to assess living conditions, provide support, and monitor adherence to case plan objectives.
Developed volunteer recruitment efforts, increasing community engagement and support for advocacy programs.
Coordinated monthly in-service training, enhancing volunteer efficacy and broadening knowledge of advocacy best practices.
Provided emotional support to children facing difficult situations, helping them develop coping skills and resilience.
Coordinated monthly in-service, improving volunteer efficacy and expanding their knowledge of best advocacy practices.
Developed program volunteer recruitment efforts, enhancing community engagement and support.
Provided emotional support to children in difficult situations, fostering coping skills and resilience.
Executive Assistant/Bookkeeper
Nationwide Insurance- Kevin Gilmore
08.2019 - 02.2022
Maintained digital filing and documenting systems, improving retrieval efficiency for team members.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Reconciled bank statements with financial records to maintain accuracy and compliance.
Processed payroll for employees, ensuring timely payments and compliance with tax regulations to support workforce stability.
Compiled monthly financial reports, delivering insights for informed budget planning and strategic decision-making.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Led cross-functional teams in the development of new insurance products tailored to market needs and consumer demands.
Business Assistant
Macomb Dental Center
08.2018 - 08.2019
Coordinated communication between dental staff and patients, improving overall service delivery to more than 40 patients per day.
Maintained patient records and dental charts using electronic health records (EHR) systems to ensure accurate and up-to-date information.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of patient information.
Delivered excellent customer service by promptly responding to patient inquiries and concerns, enhancing patient satisfaction.
Prepared treatment plans, insurance claims, and explained benefit coverages for necessary services.
Coordinated specialist referrals, facilitating smooth transitions in patient care and fostering professional relationships.
Ensured a clean and sanitary environment for patients and dental staff by adhering to health safety and OSHA guidelines.
Education
Bachelor of Science - Criminal Justice - Human Services And Advocacy
Southern N.H. University
Hooksett, NH
Skills
Child advocacy
Case management
Crisis intervention and management
Trauma-informed care
Volunteer coordination
Community engagement
Behavioral observation
Analytical thinking
Risk analysis
Multidisciplinary Collaboration
Ethics and professionalism
Multicultural Sensitivity
Certification
Early Childhood Crisis and Trauma - 2022, 2025
Timeline
Medical
Leave of Absence
12.2024 - 07.2026
Advocacy Coordinator and Guardian Ad Litem
Child Advocates, Inc.
08.2023 - 12.2024
Advocate Coordinator
CASA of West Central Illinois
03.2022 - 06.2023
Executive Assistant/Bookkeeper
Nationwide Insurance- Kevin Gilmore
08.2019 - 02.2022
Business Assistant
Macomb Dental Center
08.2018 - 08.2019
Bachelor of Science - Criminal Justice - Human Services And Advocacy
Senior Child Protection Worker – Centralised Triage Team at Department of Communities: Child Protection and Family SupportSenior Child Protection Worker – Centralised Triage Team at Department of Communities: Child Protection and Family Support