SIobhan Bravo
San Juan,TX
Summary
Dynamic executive support specialist with extensive experience in office management and team leadership, adept at juggling multiple tasks and priorities. Proven track record in accounting, accounts receivable, invoicing, and vendor negotiations, ensuring seamless business operations. Notable for delivering exemplary customer service and fostering collaborative team environments. Committed to driving efficiency and excellence in organizational processes.
Overview
19
19
years of professional experience
Work History
Owner/Professional Pet Stylist
Alpha Dog Pet Grooming
San Juan, TX
01.2025 - Current
- Handled all aspects of financial oversight.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept track of supplies and ordered them as necessary.
- Maintained equipment and repaired it as necessary.
Salon Manager
PetSmart
Alexandria, VA
08.2013 - 04.2020
- Conducted interviews and hired employees within my department.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Monitored inventory of supplies and managed the supply budget.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Monitored animals for signs of stress or discomfort during grooming sessions.
Professional Pet Stylist
PetSmart Charities
Alexandria, VA
06.2006 - 08.2013
- Maintained cleanliness of work area by sanitizing tools and equipment between uses.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Handled customer complaints in a polite and professional manner.
- Properly bathed and groomed dogs and cats of various breeds.
Education
High School Diploma -
P.S.J.A High School
San Juan, TX05-2002
Skills
- Marketing tactics
- Verbal and written communication
- Employee development
- Sales management
- Customer relations
- De-escalation techniques
Timeline
Owner/Professional Pet Stylist
Alpha Dog Pet Grooming
01.2025 - Current
Salon Manager
PetSmart
08.2013 - 04.2020
Professional Pet Stylist
PetSmart Charities
06.2006 - 08.2013
High School Diploma -
P.S.J.A High School
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