Siob'han Broadnax

The Assistant Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

Managing team members in partnership with Practice Manager. Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment.

Supporting overall functions of the site, team, and providers with day-to-day operations.

Essential Functions/Responsibilities include:

Site Management

Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.

Assisting the Practice Manager preparing the schedule for non-providers.

Ordering all medical supplies, medications, vaccinations, and office supplies for the site.

Opening and closing the site daily.

Assisting the Practice Manger in administrative and operational responsibilities.

People Management

Building strong positive communication with providers and working as a team to enhance the success of the practice.

Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.

Managing the team from interviewing, performance, promotion, discipline, etc.

Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.

Business and Patient Management

Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.

Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

• PST Specialists
• Essential Duties and Responsibilities
• -Perform blood collections by venipuncture and capillary techniques for all age groups
• - Perform data entry of patient information in an accurate and timely manner
• -Process billing information and collect payments when required
• -Prepare all collected specimen for testing and analysis
• -Maintain patient and specimen information logs
• -Provide superior customer service to all patients
• -Administrative and clinical duties as necessary
• -Travel to additional sites when needed

• -Utilizes and understands sterile technique.
• - Sets up and assists with wound care, including minor operative procedures.
• - Sets up room and patient for RN/PA/MD exam.
• - Obtains vital signs including BP, temp, pulse, resps, pulse ox, etc.
• - Assists in application of orthopedic devices and soft goods.
• -Assists with emergency care as directed (i.e., oral suctioning, O2 therapy, ECG monitoring, Foley caths)
• - Performs CPR when indicated
• - Draws specimens after completing phlebotomy training
• - Sets up and assists with pelvic exams; processes specimens.
• - Assists with insertion of NG tube
• - Self-explanatory charting, stocking, etc.

• -Answer phone calls
• -Take and relay messages
• -Greet persons entering office
• -Scheduling appointments
• -Provide information to callers
• -Various other duties as requested