SIOBHAN JONES
McDonalds
Tucson,AZ
1
Certification
12
years of professional experience
Obtained certified caregiver credential through pcoa classes; maintained current CPR certification and Level One Fingerprint Clearance Card for employment readiness.
Years of caring for my grandparents and father until he eventually passed in March of 2025 gave me the ability to get hands on training and experience in the care giver field.
I have also had over 20 years of experience in customer service based employment.
Work History
CREW MEMBER
6 Months- Managed front-line customer service and order fulfillment while maintaining accuracy during peak shifts.
- Operated kitchen equipment and assembly lines to prepare menu items meeting quality standards.
- Maintained cleanliness and safety of dining and kitchen areas to comply with health regulations.
- Resolved customer issues promptly, improving satisfaction with measurable positive feedback.
- Trained new crew members on procedures and POS usage to reduce onboarding time and errors.
BANQUET SERVER
7 Months- Improved banquet service flow by efficiently serving up to 200 guests per event, ensuring timely table turnover.
- Maintained high food safety and sanitation standards during all events, preventing health incidents and complaints.
- Coordinated with kitchen and event staff to resolve service issues quickly, improving guest satisfaction metrics.
- Trained new servers on banquet procedures and table setups, reducing training time and errors.
- Managed inventory of service supplies for events, preventing shortages and lowering waste.
- Set up plated service stations using banquet event order (BEO) specifications, confirmed guest counts and menu assignments.
- Delivered specialty dietary meals to flagged guests, following allergy notes and kitchen ticketing protocols.
- Directed temporary bussing rotations during peak service to restore tables within standard course intervals.
- Logged damaged or missing dinnerware during pre-shift inventory and sourced on-site replacements to prevent shortages.
DASHER
6 Months- Delivered timely food deliveries averaging high customer satisfaction and repeat orders while maintaining on-time performance.
- Planned optimized multi-stop routes using live traffic and merchant prep times to shorten delivery cycles.
- Verified IDs and processed alcohol orders according to policy, preventing age-restricted delivery violations.
- Communicated precise ETAs via in-app messages to customers, reducing missed handoffs and follow-ups.
- Adjusted stop priorities during order surges, reallocating time across runs to complete more deliveries per shift.
HUMAN RESOURCES ASSOCIATE
3 Years 5 Months- Managed full-cycle HR tasks for a retail team, improving hiring speed with measurable results.
- Prepared offer letters and employment agreements, verified terms against job requisitions and compensation bands.
- Coached managers on performance documentation, producing written improvement plans aligned with company policy.
- Maintained accurate employee records in HRIS, performed routine data cleanups to improve report reliability.
- Tracked corrective action timelines and documentation to maintain compliance with company discipline policy.
- Designed a standardized interview scorecard to improve consistency across retail store hiring panels.
- Advised employees on basic policy, PTO, and payroll questions, escalating complex issues to HRBP.
- Compiled weekly turnover and headcount reports from HRIS for district manager review.
- Coordinated onboarding schedules and orientation sessions for weekly cohorts to accelerate ramp-up.
- Conducted pre-employment reference and background checks, flagging discrepancies for hiring managers.
- Processed new-hire paperwork and benefits enrollment packets, filing compliant records in HRIS.
- Conducted background and reference checks, flagged discrepancies to hiring managers for review.
Education
AGEC - Human Resources Management
- Wrote for and was employed by the Pima newspaper The Aztec Press.
- Was accepted to The Dental Hygiene Program at Pima.
- Graduated with an AGEC certificate in Liberal Arts
- Currently enrolled in the Human Resources Management program and set to graduate in 2027 with an HRS certificate and an Associates Degree in Liberal Arts.
Skills
Quick decision making
Reliability and punctuality
Patience and tolerance
Safety awareness
Data analysis
Inventory management
Customer relationship management
Adaptability
Conflict resolution
Time management
Attention to detail
Creative problem solving
Social media marketing
Critical thinking
Certification
Level one security fingerprint clearance card. Obtained 5/2026.
Affiliations
- SHRM, Society For Human Resources Management
- Level one security fingerprint clearance card. Obtained 5/2026.
Timeline
CREW MEMBER
McDonalds
04.2026 - CurrentRead More
BANQUET SERVER
Mobile Bistro, Edge Catering LLC.
04.2025 - 11.2025Read More
DASHER
DoorDash
04.2025 - 10.2025Read More
HUMAN RESOURCES ASSOCIATE
Buffalo Exchange
03.2015 - 08.2018Read More
Pima Community College
AGEC from Human Resources Management
Read More